Post Sale Customer Support - Spanish Speaking
Company:Carazo Enterprise SL
Location:Argentina, Nicaragua, Panama, Colombia, Mexico, 11:00 AM Madrid time
Languages:English, Spanish
Seniority level:Middle
Skills:
Communication SkillsProblem SolvingCustomer serviceAttention to detailOrganizational skillsMultitaskingQuality AssuranceAccount ManagementFluency in EnglishEmpathyTroubleshootingClient relationship managementStrong communication skillsCross-functional collaborationRelationship managementSales experienceCRM
Requirements:
Fluent in English and Spanish (C1 level or higher in both – mandatory) Proven experience in Customer Service (post-sale support, customer satisfaction) Proven experience in Sales or Upselling (client reactivation, repeat sales) Strong communication skills, empathy, and problem-solving abilities Experience working with CRM systems and remote collaboration tools Based in Latin America with a neutral or native Spanish accent Ability to start early to align with Spain business hours, ensuring coverage from 11:00 AM Madrid time
Responsibilities:
Act as the primary point of contact for post-sale customer inquiries and support Confirm product delivery and handle any issues in a timely and efficient manner Maintain high levels of customer satisfaction and trust Proactively reconnect with existing clients in Spain and USA to encourage repeat purchases or product upgrades Identify upsell opportunities and present offers in a consultative, non-intrusive way Log customer interactions and feedback to support data-driven decision-making Collaborate closely with sales, logistics, and support teams to ensure smooth after-sale operations
