Customer Support Specialist - Spanish & Portuguese Speaker
Company:JustMarkets
Location:Latin America
Languages:Portuguese, Spanish, English
Skills:
Communication SkillsProblem SolvingCustomer serviceAttention to detailInterpersonal skills
Requirements:
Proficiency speaking and writing in Portuguese, Spanish and English. Computer literacy. Able to identify ways of solving the problem and present the solution verbally and in writing. Strong interpersonal skills. High level of professionalism. Attention to detail and punctuality. Own a laptop (Windows with a minimum of 8Gb RAM Memory or Apple Mac 2015 model onwards). Stable internet connection.
Responsibilities:
Respond and communicate with clients via livechat to understand and service their needs. Analyze customer data to make recommendations and problem resolutions. Resolve product or service concerns by clarifying problems, determining causes, explaining solutions, and ensuring resolution. Demonstrate excellent customer service to build long-term relationships. Build rapport with clients and diffuse conflict. Contribute to team effort. Meet quality standards in processing customer adjustments.
