- Meet conversion, revenue, inbound and outbound activity, repeat-booking, and account-growth targets.
- Manage high-volume inbound leads and pursue outbound reactivation and expansion opportunities.
- Use CharterUP’s marketplace technology to create tailored, accurate trip quotes.
- Follow disciplined call patterns and maintain consistent follow-up.
- Build rapport and trust, handle objections, and close bookings decisively.
- Identify high-value accounts, expand relationships, and convert one-time bookings into repeat business.
- Diagnose customer needs and resolve problems directly, escalating only when needed.
- Use data and commercial judgment to prioritize high-yield activity and stop low-value activity.
- Maintain accurate quotes, CRM updates, and call documentation in Salesforce, Outreach, G-Suite, Slack, and proprietary tools.
- Collaborate with peers and leadership on post-mortems and performance reviews.
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