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Inside Sales Representative - June Class

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💎 Seniority level: Junior, 2+ years

📍 Location: Arizona, California, Colorado, Florida, Georgia, Hawaii, Mississippi, Missouri, North Carolina, New Hampshire, Nevada, New York, Oklahoma, South Dakota, Tennessee, Texas, Utah, Washington, and Wyoming

💸 Salary: 56250.0 - 75000.0 USD per year

🔍 Industry: Group transportation

🏢 Company: CharterUP

🗣️ Languages: English

⏳ Experience: 2+ years

🪄 Skills: SalesforceREST APICommunication SkillsCustomer serviceMultitaskingExcellent communication skillsNegotiation skillsActive listeningJSONClient relationship managementStrong communication skillsSales experienceComputer skillsLead GenerationCRMCustomer support

Requirements:
  • 2+ years of sales experience in a fast-paced, high-volume environment, consistently meeting or exceeding sales goals.
  • Comfortable handling 50-75 calls per day through a combination of direct inbound and outbound follow up calls.
  • Demonstrates strong ability to confidently handle objections, create urgency, and guide customers through the sales funnel to close deals effectively.
  • Exceptional communication skills with a focus on active listening, concise messaging, and rapport-building.
  • Cultivate and nurture ongoing customer relationships beyond the initial transaction, ensuring satisfaction and promoting future business opportunities.
  • A proactive, self-driven mindset with the discipline to thrive in a remote-first work environment.
  • Exhibits advanced computer/tech skills, with the ability to navigate multiple systems (g-suite, slack, our quote management system, phone line tools) and platforms simultaneously.
  • Excels at multitasking during calls by managing interactions, generating quotes, and tracking follow-ups in real-time, ensuring efficiency and accuracy within a fast-paced call center environment.
  • High School Diploma or equivalent; sales certifications or additional training are a plus.
Responsibilities:
  • Manage a high-volume of inbound and outbound follow-up sales calls to assist clients in finding and booking transportation solutions efficiently.
  • Leverage our proprietary marketplace technology to create tailored trip quotes, minimizing friction in the booking process.
  • Meet or exceed performance metrics, including revenue targets, conversion rates, call handle time, and follow-up activity.
  • Build urgency and rapport by effectively navigating call scripts while staying concise and customer-focused.
  • Apply assumptive sales techniques to overcome objections, create urgency, and close deals quickly.
  • Ensure accurate and efficient quoting to reduce customer frustrations and streamline the sales process.
  • Continuously improve call control, actively listen to customers, and adapt sales tactics to meet individual client needs.
  • Collaborate with team members and participate in post-mortem analyses to refine sales techniques and strategies.
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