Enterprise Account Coordinator (French-speaking)

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💎 Seniority level: Junior, 1-2 years

📍 Location: Arizona, California, Colorado, Florida, Georgia, Hawaii, Mississippi, Missouri, North Carolina, New Hampshire, Nevada, New York, Oklahoma, South Dakota, Tennessee, Texas, Utah, Washington, and Wyoming, EST

💸 Salary: 72500.0 USD per year

🔍 Industry: Group Transportation

🏢 Company: CharterUP

🗣️ Languages: English, French

⏳ Experience: 1-2 years

🪄 Skills: Communication SkillsProblem SolvingCustomer serviceNegotiationOrganizational skillsTime ManagementAccount ManagementClient relationship managementRelationship managementSales experienceCRMCustomer Success

Requirements:

1-2 years experience handling urgent requests, issues, and/or changes to service
At least 1-2 years experience in a high-stress customer-facing environment
Reliability, consistency, and demonstrated relentless work ethic
Willing to be available for emergency situations outside of typical working schedule
Ability to thrive in a fast-paced environment and maintain composure in high-pressure situations
Superb organizational skills
Fluency in French, preferred

Responsibilities:

Set up all new Enterprise contracts for success (e.g., recurring shuttles and large/complex events), including: Ensuring all reservations and referrals are accurately entered into CR Integrating vehicle tracking on long-term shuttle services Conducting on-site visits to meet with the client and the bus operator to ensure a flawless start to services
Manage client accounts on an ongoing basis to provide the highest level of client support for our most valuable clients including: Changes to scopes in service Insurance documentation Contract execution Billing and payments (send invoices and collect money) Technology and technical support (resync ELD trackers, work with Product to add new stops) Operator management (talking to owners & drivers)
Develop relationships with strategic suppliers across North America who service Enterprise contracts; source operators for additional service on your account portfolio

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