- Act as a trusted advisor and first point of escalation for customers.
- Help customers create adoption and rollout plans for embedding the JFrog Platform.
- Explore customer use cases and opportunities for product expansion.
- Support customer loyalty and monitor customer health, NPS, and CSAT.
- Advise customers on platform best practices and help them maintain a healthy platform.
- Formulate and deliver customer projects to agreed timelines.
- Coordinate with Solution Engineering and Professional Services to complete customer projects.
- Support the sales team with customer strategy, renewals, and upsells.