Technical Success Manager - Australia & New Zealand

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Requirements:

• 5+ years of professional experience preferably in customer success management, relationship management, delivery management, consulting or enterprise delivery
• 3+ years of experience is Software industry preferably in SaaS companies
• Ability to effectively liaise with customers and regional teams/leadership.
• Ability to effectively present technical presentations
• Mandatory hands on experience in Linux
• Hands on Docker / Kubernetes experience

Responsibilities:

• Focus on the customer’s continuous interactions with JFrog, the customer’s lifetime value and the associated NPS/CSAT scores.
• Assist our customers in creating an adoption/rollout plan to ensure they are confident in successfully socializing and embedding the JFrog Platform
• Provide Service to JFrog Sales team by focusing on customers’ strategy,  and to make sure JFrog platform  helps customers achieve their goals, enabling the JFrog Sales account manager to be there when customers need them and to get renewals, upsells done on time.
• To formulate and deliver projects by collaborating with JFrog customers based on agreed upon timelines
• Work with the Solution engineering and Professional Services team to ensure all customers complete their projects timely and successfully 
• Focus on NPS/CSAT and Customer Lifetime Value .
• Monitor the   customer health and their perception of JFrog brand by becoming  a Platform Health Expert.
• Be first point of escalation 
• Develop full understanding of JFrog platform