Technical Success Manager - Australia & New Zealand

5+ years of professional experience preferably in customer success management, relationship management, delivery management, consulting or enterprise delivery. 3+ years of experience in the Software industry preferably in SaaS companies. Ability to effectively liaise with customers and regional teams/leadership. Ability to effectively present technical presentations. Mandatory hands-on experience in Linux. Hands-on Docker / Kubernetes experience. Rest API experience will be an advantage. CLI hands-on experience good to have. Flexibility in working hours to accommodate global presence.

Focus on customer's continuous interactions and lifetime value. Assist customers in creating adoption/rollout plans for the JFrog Platform. Provide service to the JFrog Sales team regarding customer strategy and goals. Formulate and deliver projects by collaborating with customers. Work with Solution Engineering and Professional Services for timely project completion. Monitor customer health and perception of the JFrog brand. Act as the first point of escalation. Develop a full understanding of the JFrog platform.