- Install, configure, and fine-tune Cynet products.
- Support customers with deployment, optimization, and ongoing technical issues.
- Create supporting documentation and knowledge base articles.
- Deliver remote training sessions and hands-on guidance to customers.
- Provide Tier 2 support, including in-depth investigations and resolution within SLAs.
- Collaborate with SOC and R&D teams for fast issue resolution.
- Communicate customer needs to internal teams to help improve the product.