Customer Support (Tourism Operations)

2+ years in travel operations, fulfilment, or ticketing Exceptional organisational skills, with meticulous attention to detail and accuracy Calm under pressure — thrives in dynamic, fast-paced, multi-tasking environments Excellent communication skills in English, both written and spoken Strong problem-solving ability, with sound judgment and initiative Proficiency in digital collaboration tools, including Google Workspace, Slack, and Zendesk Flexible and adaptable, comfortable working variable shifts including early mornings, evenings, and weekends Collaborative mindset, comfortable working remotely in a multicultural team Commitment to learning, openness to feedback, and a genuine interest in tourism and guest experience Hold a valid passport and the willingness to travel

Coordinate the full fulfilment process for LivTours experiences Verify and prepare upcoming bookings Create accurate operational communications Communicate with clients via email, phone, and messaging platforms Collaborate cross-functionally with Operations, Guide Management, and Sales teams Apply problem-solving and prioritisation to high-pressure situations Stay current with evolving products, procedures, and conditions