- Lead or support cross-functional initiatives focused on improving internal processes, reporting frameworks, and product workflows.
- Oversee all Client Success Managers’ post-sale campaign elements from kick-off to final reporting.
- Drive tight cross-functional orchestration across partnerships, creative, editorial, events, and ad ops.
- Ensure the team maintains high-quality media strategies and campaign plans aligned with client objectives and KPI success.
- Help the team guide optimization strategy and translate performance into actionable insights.
- Balance short-term execution with long-term account health.
- Partner with Client Partnerships to ensure team alignment on renewals, upsells, and account growth.
- Mentor, develop, and support a team of Client Success managers.
- Support onboarding and training; build team playbooks and best practices.
Account ManagementTeam managementCustomer Success+1 more