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🔥 Customer Delight Specialist

Posted about 2 hours ago

📍 North and South America

🧭 Full-Time

💸 40000.0 - 65000.0 USD per year

🔍 Software Development

🏢 Company: Superhuman

🔧 Requirements

1-2+ years of experience in customer-facing roles with a technical software product
Excellent Communicator
Proactive positivity
Curiosity
Delight and Empathy
Remarkable Quality
Relationship Builder
Persistence
Ownership
Bias to Action
Cares Deeply, Communicates Directly
Growth Mindset
AI Enthusiast

💡 Responsibilities

Become Superhuman's most knowledgeable product expert
Excite, educate, and encourage customers to make them brilliant at email
Communicate with customers to solve their problems and improve their lives
Be the voice of our customers, and evangelize internally for what they need
Influence our product and growth strategy to further delight our customers
Continually iterate and improve the efficacy and efficiency of the team and the entire customer experience
Go above and beyond by creating bespoke moments of delight

Communication Skills Customer service Relationship building Problem-solving skills Empathy Troubleshooting Active listening Technical support CRM Customer support Customer Success SaaS

Posted about 2 hours ago

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🔥 Technical Implementations Lead- Remote Canada

Posted about 2 hours ago

📍 Canada

🔍 Software Development

🔧 Requirements

5+ years of professional experience in Java and JavaScript development
Proven expertise in Spring, REST, SQL, and Git
3+ years of experience in designing, developing, and delivering software solutions independently and as part of a collaborative team
Strong interpersonal skills with a demonstrated ability to work effectively with clients and team
Excellent analytical and problem-solving abilities with a keen ability to recognize issues and provide effective solutions
Highly organized and adaptable in prioritizing tasks; success in this role requires comfort in managing a broad range of high-level issues rather than a specific task list
Exceptional communication skills, both written and oral – confident in leading meetings, documenting ideas, and persuading others

💡 Responsibilities

Collaborate with customers to support their implementation projects
Develop expertise in Smile’s core technologies and standards
Effectively manage priorities by balancing concurrent projects and escalating requests to leadership when necessary
Stay current with industry trends and best practices to help guide our clients’ initiatives and ensure they’re aligned with the latest advancements
Collaborate regularly with Smile Digital Health’s customer-facing teams
Serve as a resource for technical support analysts, assisting in their development and troubleshooting processes
Participate in the on-call support rotation for after-hours assistance as needed
Support the development and evaluation of RFIs and RFPs to help secure new business
Ensure accurate and timely reporting of all working hours in NetSuite, maximizing billable time and fully utilizing the project management features in NetSuite

SQL Git Java Javascript Kafka Kubernetes Spring ActiveMQ Communication Skills DevOps Troubleshooting JSON Scripting Debugging

Posted about 2 hours ago

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🔥 Field Service Technical Advising Specialist

Posted about 3 hours ago

📍 South Africa

🔍 Railway

🏢 Company: wabtec_careers

🔧 Requirements

Tertiary education in Engineering or applicable technical training together with 5 years applicable experience in the railway industry
Experience and proficiency with a PC, email as well as Microsoft office applications
Ability to work in railroad locomotive shop environment
Professional demeanor and appearance representing Wabtec’s to multiple customers
Strong oral and written communication skills
Ability to speak, read and write English fluently

💡 Responsibilities

Provide guidance with customers to ensure all the required tools are available.
Provide recommendations on the maintenance material requirements
Provide the job training on locomotive systems and product safety
Provide guidance on how to use Wabtec digital & mechanical tools
Advice & coaching during troubleshooting of faults and diagnosis
Advice & coaching during scheduled maintenance
Perform failure root courses analysis
Analyses of failure trends using collected locomotives data
Ensure environmental health and safety awareness during repairs and maintenance.
Locomotive data collection and management/shop advisor

Data Analysis Java Communication Skills Analytical Skills Problem Solving Customer service Mentoring Linux Documentation MS Office Reporting Training Troubleshooting Writing Active listening Technical support Data analytics Customer support English communication

Posted about 3 hours ago

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🔥 Technical Support Representative, Tier 1 (Mexico Remote)

Posted about 3 hours ago

📍 Mexico

🧭 Full-Time

🔍 Education

🔧 Requirements

Bachelor’s degree or experience working in a customer support role
3+ years prior technical support representative experience, ideally supporting a global enterprise environment
Fluent spoken/written English & Spanish
Ability to work in a fast-paced environment, manage multiple projects, set priorities, work independently, and perform under pressure
Excellent computer skills
Knowledge of one or more of the following Operating Systems (Windows, Mac, Linux)
A good understanding of Microsoft Office products
Excellent planning and organisational skills
Ability to work with sensitive and confidential material and possess excellent judgement
Familiarity with Learning Management Systems such as Blackboard, Moodle, Canvas or D2L
Broad understanding of web technologies and Software as a Service (SaaS)

💡 Responsibilities

Proactively support the Turnitin product line via primarily email, (sometimes phone & live chat), ensuring problem resolution, system access, and optimal system performance.
Coordinate closely with Engineering and Product Management on all product issues & releases
Develop positive customer and cultural relations.
Assist in the translation, maintenance, and updating of technical documentation associated with the product line.
Support other strategic initiatives as needed.

Mac OS X Problem Solving Microsoft Office RESTful APIs Linux Excellent communication skills Troubleshooting Technical support Customer support SaaS

Posted about 3 hours ago

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🔥 Onboarding & Training Specialist (EST - Remote, Global)

Posted about 3 hours ago

📍 Poland, Colombia, South Africa, Mexico, New Zealand

🏢 Company: Stadium👥 1001-5000 E-Commerce Retail Sporting Goods Fashion Apparel Consumer Goods

🔧 Requirements

Ability to thrive in a dynamic & fast paced environment
Solutions oriented mindset, a proven problem solver
Strong customer focus and passion for engaging with customers to help them succeed
Excellent written and verbal communication skills with attention to detail
Great listener and keen to understanding customer situations and goals before responding with strategic guidance
An organized and process oriented approach to managing relationships with customers
Patient, empathetic and enthusiastic about interacting with all types of customers
A fun, approachable personality. Easy to get along with but driven and focused.
Team player and humble attitude
An eager desire to make a meaningful impact on the ground floor of a growing start up
English as a first language (additional languages a plus)
Strategic thinker able to envision and execute long-term goals

💡 Responsibilities

Lead new customers through the full onboarding process—from account setup to product training—ensuring a smooth and successful launch.
Serve as the primary point of contact during onboarding, building trust and strong relationships from day one.
Understand each customer’s business goals and tailor onboarding to align with their specific needs and use cases.
Lead effective and engaging working & training sessions that drive product adoption and user confidence.
Collaborate cross-functionally with Product, Sales, and Customer Success to ensure a consistent and informed customer experience.
Identify early opportunities and challenges within customer accounts and proactively communicate them to internal stakeholders.
Collect and document key customer information and use cases to support long-term success and account growth.
Continuously refine onboarding materials and processes based on customer feedback and platform updates.
Help cultivate excitement and engagement in new customers by highlighting product value and best practices.
Track onboarding metrics and milestones to ensure timelines and customer goals are met.

Communication Skills Customer service Written communication Training Troubleshooting Active listening Cross-functional collaboration Relationship management Process improvement Customer Success English communication SaaS

Posted about 3 hours ago

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🔥 Customer Service Specialist - Work from Home

Posted about 3 hours ago

📍 United States

🧭 Full-Time

💸 15.0 USD per hour

🔍 Customer Service

🏢 Company: QRG

🔧 Requirements

Problem solve and de-escalate unique situations while sustaining a high-paced call volume
Learn and work in a virtual environment with a set schedule and structured day
Communicate with a variety of customer styles, peers, and leaders

💡 Responsibilities

Handle inbound customer calls
Assist customers with their orders and accounts by problem-solving
Drive sales and promote products effectively

Communication Skills Problem Solving Customer service Attention to detail Multitasking Troubleshooting Active listening Data entry Computer skills Customer support

Posted about 3 hours ago

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🔥 Customer Service Specialist - Work from Home

Posted about 3 hours ago

📍 United States

🧭 Full-Time

🔍 Customer Service

🏢 Company: QRG

🔧 Requirements

Problem solve and de-escalate unique situations
Learn and work in a virtual environment with a set schedule
Communicate with a variety of customer styles

💡 Responsibilities

Handle inbound customer calls
Assist customers with their orders and accounts by problem-solving
Drive sales and promote products effectively

Communication Skills Problem Solving Customer service Adaptability MS Office Teamwork Troubleshooting Active listening Data entry Computer skills Customer support

Posted about 3 hours ago

Apply

🔥 Customer Service Specialist - Work from Home

Posted about 3 hours ago

📍 United States

🧭 Full-Time

🔍 Customer Service

🏢 Company: QRG

🔧 Requirements

Problem solve and de-escalate unique situations
Learn and work in a virtual environment with a set schedule and structured day
Communicate with a variety of customer styles, peers, and leaders

💡 Responsibilities

Handle inbound customer calls.
Assist customers with their orders and accounts by problem-solving.
Drive sales and promote products effectively.

Communication Skills Problem Solving Customer service Microsoft Office Attention to detail Written communication Troubleshooting Active listening Data entry Computer skills

Posted about 3 hours ago

Apply

🔥 Customer Service Specialist - Work from Home

Posted about 3 hours ago

📍 United States

🧭 Full-Time

🔍 Customer Service

🏢 Company: QRG

🔧 Requirements

Problem solve and de-escalate unique situations
Communicate with a variety of customer styles, peers, and leaders
Navigate multiple systems and screens
Follow Cornerstone Brands computer system requirements
Troubleshoot own technical problems (in partnership with IT when needed)
Available to work weekends, holidays and additional hours

💡 Responsibilities

Handle inbound customer calls
Assist customers with their orders and accounts by problem-solving
Drive sales and promote products effectively
Confirm refunds, taking payments, placing orders, and, analyzing account data

Communication Skills Problem Solving Customer service Attention to detail Multitasking Troubleshooting Active listening Data entry Computer skills

Posted about 3 hours ago

Apply

🔥 Customer Service Specialist - Work from Home

Posted about 3 hours ago

📍 United States

🧭 Full-Time

🔍 Customer Service

🏢 Company: QRG

🔧 Requirements

You can problem solve and de-escalate unique situations while sustaining a high-paced call volume
Learn and work in a virtual environment with a set schedule and structured day
Communicate with a variety of customer styles, peers, and leaders
Navigate multiple systems and screens while assisting customers
Can sit for long periods of time
Follow Cornerstone Brands computer system requirements
Troubleshoot own technical problems (in partnership with IT when needed)
Available to work weekends, holidays and additional hours

💡 Responsibilities

Handle inbound customer calls.
Assist customers with their orders and accounts by problem-solving.
Drive sales and promote products effectively.
Offer additional products on each customer interaction.
Assist customers with questions while personalizing the experience for each caller.
Calls may include confirming refunds, taking payments, placing orders, and, analyzing account data

Communication Skills Problem Solving Customer service Attention to detail Time Management Adaptability Troubleshooting Active listening Data entry Computer skills

Posted about 3 hours ago

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