Technical Implementations Lead- Remote Canada

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Requirements:

• 5+ years of professional experience in Java and JavaScript development
• Proven expertise in Spring, REST, SQL, and Git
• 3+ years of experience in designing, developing, and delivering software solutions independently and as part of a collaborative team
• Strong interpersonal skills with a demonstrated ability to work effectively with clients and team
• Excellent analytical and problem-solving abilities with a keen ability to recognize issues and provide effective solutions
• Highly organized and adaptable in prioritizing tasks; success in this role requires comfort in managing a broad range of high-level issues rather than a specific task list
• Exceptional communication skills, both written and oral – confident in leading meetings, documenting ideas, and persuading others

Responsibilities:

• Collaborate with customers to support their implementation projects
• Develop expertise in Smile’s core technologies and standards
• Effectively manage priorities by balancing concurrent projects and escalating requests to leadership when necessary
• Stay current with industry trends and best practices to help guide our clients’ initiatives and ensure they’re aligned with the latest advancements
• Collaborate regularly with Smile Digital Health’s customer-facing teams
• Serve as a resource for technical support analysts, assisting in their development and troubleshooting processes
• Participate in the on-call support rotation for after-hours assistance as needed
• Support the development and evaluation of RFIs and RFPs to help secure new business
• Ensure accurate and timely reporting of all working hours in NetSuite, maximizing billable time and fully utilizing the project management features in NetSuite