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🔥 Head of Operations (Research)

Posted about 2 hours ago

📍 United States

🧭 Full-Time

💸 165000.0 USD per year

🔍 Financial Media

🏢 Company: Blockworks

🔧 Requirements

Experience as an operations leader in a fast-moving organization
Experience in SaaS, crypto, or startup industries will move you to the top of the list
Experience successfully designing and facilitating shared accountability at an organizational level

💡 Responsibilities

Build & Run our Operating System
Manage & Direct our Project Portfolio
Monitor and Report Performance
Facilitate Communication and Engagement
Proactively Identify Workflow Improvements
Leverage Technology to Improve Performance

Leadership Project Management Agile Data Analysis Product Operations Cross-functional Team Leadership Operations Management Business Operations Strategic Management Communication Skills Analytical Skills Collaboration CI/CD Problem Solving Documentation Coaching Excellent communication skills Teamwork Risk Management Data visualization Stakeholder management Process improvement Financial analysis Change Management SaaS Budget management

Posted about 2 hours ago

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🔥 Area Service Leader - Phoenix, AZ

Posted about 2 hours ago

📍 United States of America

🔍 Medical Technology

🏢 Company: GEHC_ExternalSite

🔧 Requirements

Bachelor’s degree from an accredited university or college (or a high school diploma / GED with at least 4 years related of experience.)
5+ years of experience in leading teams along with a demonstrated ability to coach and mentor team members.
Demonstrated verbal and written communication skills.
Demonstrated ability to analyze and resolve problems. Demonstrated ability to lead programs/projects. Ability to document, plan, market, and execute programs.
Proven experience in successfully managing customer relationships.
Ability to understand customer issues and drive resolution whether technical or business related.

💡 Responsibilities

Own and manage current customer relationships across a designated sites or territory, ensuring customer success and satisfaction.
Total ownership of install base in the area and contract renewals, partnering with MSD/HSAM to ensure retention of a designated customer list.
Ownership of execution on recalls and PM's.
Accountable for QPR with Account Community, including, but not limited to (site leads, HSAM’s, MSD’s and the commercial team)
Resource (day to day) Planning (vacation, installation, escalated service calls) and CSO Owner ship
Ensure understanding of customers organizational and service delivery strategies and desired outcomes for their business. Additionally, understands complex customer infrastructure, applications, and service solutions and issues to ensure customer success.
Accountable for driving profitability (VCP, Metrics, T&L, Real-Time closure), delivery and growth of assigned customers. Supports, participates, and drive local VCP initiatives.
Support commercial-service targets additional revenue opportunities within the assigned customer base with support from regional leaders.
Knows-understands contractual deliverables, execute, and ensure smooth service delivery in line with contractual commitments providing interface between customers. Ensure service delivery meets SLA (Service Level Agreement) targets in line with contractual resolution times.
Support strategies with GEHC teams, gain buy in and design and implement customer success plans to drive and help customers realize value from our products to ensure IB retention and viability.
Maintain current knowledge of customer environments and industry/tech trends have and to share point of view to influence customer success.
First point of contact for rejected calls (CARES or OLC)
Manages On-call processes

Leadership Project Management People Management Operations Management Resource Planning Communication Skills Problem Solving Customer service Mentoring Written communication Coaching Account Management Verbal communication Training Relationship management Sales experience Team management Technical support Customer Success Budget management

Posted about 2 hours ago

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🔥 Senior GTM HRBP

Posted about 5 hours ago

📍 US

🧭 Full-Time

💸 149000.0 - 185000.0 USD per year

🔍 Cybersecurity

🏢 Company: Horizon3 AI

🔧 Requirements

Deep understanding of partnering with various functions within the GTM organization
Significant experience partnering with globally distributed teams across time zones
Masterful Project & Change manager
Excellent communication skills
Deep knowledge of HR programs and practices, including employment laws and regulations, coaching and facilitation, and performance management and employee relations.
Comfortable navigating a fast-changing environment and managing change.
Experience with facilitation

💡 Responsibilities

Partnering with functional leaders across the GTM org to understand and conceptualize their specific business, organizational and people opportunities.
Providing strategic partnership and counsel
Empowering managers at all levels to take accountability for the People needs and challenges within their organizations
Supporting managers with insights and recommendations using an analytical and fact-based approach.
Planning, driving, executing and monitoring the effectiveness of these solutions.
Guiding managers on org development and org structure
Coaching and cultivating managers across the organization through 1:1 interactions & scaled learning programs
Developing training content for managers and the broader team on key people concepts & new policies
Driving & holding managers accountable for key processes like feedback, performance reviews, etc.
Empowering & training managers at all levels to manage People needs and challenges within their organizations
Meeting with and onboarding new managers by sharing general policies, resources, and acting as a first point of contact (either new to H3 or a first-time manager)
Owning performance management and our performance review strategy and process for the company
Partnering with people ops team on performance review philosophy and content development; own and manage calibration process; hold talent reviews with managers
Setting strategy and direction for HR compliance, and partnering with the People Ops team on execution
Setting strategy across the talent lifecycle – Identifying development, performance, and retention needs and implementing solutions
Handling Day-to-day needs for the GTM and other organizations that you’ll support
Managing and evaluating any compensation discrepancy questions with support from People Ops
Providing 1:1 policy interpretation, counseling, and training for employees and managers on programs, policies, and procedures; ensure fairness and legal compliance
Managing employee relations issues with care and thoughtfulness, upholding H3 values and policies
Managing and handle any internal investigations
Managing all leaves of absence, supported by Tilt (leave management platform and team)
Utilizing data and analytics to inform key business decisions

Project Management People Management HR Management Strategic Management Communication Skills Analytical Skills Organizational skills Coaching Interpersonal skills Training Recruitment Stakeholder management Change Management

Posted about 5 hours ago

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🔥 Sr Educator, Clinical Writing

Posted about 7 hours ago

📍 United States

💸 78000.0 - 110400.0 USD per year

🔍 Healthcare

🏢 Company: dkc_external

🔧 Requirements

RN license in the state of practice
Associate’s degree in nursing
A minimum of 3 years of recent nephrology nursing experience in hospital-based dialysis is required
Prior experience in training through multiple mediums (live, web-based, self-directed, etc.) required
Intermediate computer skills and proficiency in MS Word, Excel, PowerPoint, and Outlook required

💡 Responsibilities

Prepare, create, and innovate clinical content, training materials, and educational tools
Review/create content evaluations, participant & stakeholder feedback, and makes recommendations to continually improve/innovate
Deliver educational materials for a variety of settings & devices
Responsible for training related to the Education/Trainer teammates, including the coaching and development of the educators in presenting the created content.

Mentoring Coaching Training Writing Editing PowerPoint

Posted about 7 hours ago

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🔥 Health Coach, South Africa (AU Support)

Posted about 7 hours ago

📍 South Africa

🔍 Healthcare

🏢 Company: Careers at Eucalyptus

🔧 Requirements

Registered Dietitian (registered with HCPSA: Health Professions Council of SA), 1-3 years of dietitian-led coaching services and completion of relevant ongoing CPD requirements
Naturally empathetic, reliable, caring, with strong problem-solving skills
Extremely organised, independent and can work well in a team
Excellent communication skills
Confident using technology and excited by fast-paced change and creative problem solving
Experience with behaviour change techniques aimed at helping patients achieve weight loss goals.

💡 Responsibilities

Providing 1:1 and group coaching and advice (with a focus on obesity management)
Directing patient queries and feedback to the relevant internal channel
Working in a cross functional and multidisciplinary team to triage, respond and escalate communications from patients to relevant teams to minimise patient safety risks
Surfacing patient insights to the wider business

Communication Skills Customer service Attention to detail Coaching Problem-solving skills Teamwork Empathy Cross-functional collaboration

Posted about 7 hours ago

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🔥 Customer Experience Team Lead, Service

Posted about 8 hours ago

📍 United States

🧭 Full-Time

💸 49920.0 - 54080.0 USD per year

🔍 Western Apparel

🏢 Company: Tecovas👥 501-1000💰 $56,000,000 Series C over 3 years agoDirect Sales E-Commerce Fashion

🔧 Requirements

2-3 years of management experience in a fast-paced, high-growth organization
Understanding of the latest Customer Service technologies and systems

💡 Responsibilities

Lead and inspire a team of CSRs to deliver outstanding service across multiple channels, including phone, email, live chat, and SMS.
Act as a resource and mentor, offering guidance and support to team members to ensure optimal performance.
Ensure that the team consistently exceeds customer expectations by providing above-and-beyond service.
Proactively assist during high-volume periods to maintain service levels and customer satisfaction.
Monitor daily interactions between CSRs and customers to ensure quality and adherence to standards.
Serve as the point of contact for handling escalated or sensitive customer issues, demonstrating strong problem-solving skills.
Conduct regular performance reviews and provide constructive feedback to CSRs to enhance their skills and performance.
Facilitate regular (weekly) check-ins and team huddles to gather feedback and ideas for improving service delivery and operational efficiency.
Utilize insights from customer interactions to inform business decisions across various departments.
Support ongoing quality improvement efforts through coaching sessions and quality assurance evaluations.
Collaborate with the Training Manager to stay updated on new product releases and system updates, and facilitate training sessions for team members as needed.
Contribute to special projects aimed at enhancing the overall customer service experience, such as Voice of the Customer initiatives, product feedback collection, and process optimization.
Assist in the development and implementation of standard operating procedures (SOPs) to ensure consistency and efficiency in customer service operations.

Leadership People Management Communication Skills Problem Solving Customer service Mentoring Coaching Training Quality Assurance Team management Process improvement Customer support Customer Success

Posted about 8 hours ago

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🔥 Director of Operations and Customer Intelligence

Posted about 18 hours ago

📍 United States, Canada, India, Israel, Germany, Netherlands

🧭 Full-Time

💸 87000.0 - 117000.0 EUR per year

🔍 Software Development

🏢 Company: Learneo

🔧 Requirements

12+ years of experience in operations roles across sales or CS functions
Proven success leading,operating, and coaching global, remote-first teams across several time zones
Track record of building and scaling revenue operations functions in high-growth B2C SaaS environments (ideally with experience in B2B)

💡 Responsibilities

Overseeing, mentoring, and growing a CS, BD, and sales team
Identify opportunities to integrate and deploy AI across operational workflows to drive efficiency and effectiveness
Lead experiments and pilots around higher-touch customer engagement models to better support and grow our professional customer base.

Leadership Project Management Business Development Data Analysis People Management Salesforce Product Operations Cross-functional Team Leadership Operations Management Product Analytics Communication Skills Analytical Skills Customer service Mentoring Written communication Coaching Excellent communication skills Reporting Active listening Strong work ethic Sales experience Risk Management Data visualization Team management Strategic thinking Process improvement Financial analysis Data management Change Management Customer Success SaaS Budget management

Posted about 18 hours ago

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🔥 Strategy & Operations Coach (VP+) – EU based

Posted about 20 hours ago

📍 Europe

🧭 Contract

🏢 Company: Mento👥 1-10💰 $2,000,000 Seed over 4 years agoLending Financial Services FinTech

🔧 Requirements

Director, vice president, or other senior strategy & operations leader with 20+ years experience managing strategy & ops teams and coaching individuals (coaching certification is a plus but not required).
Someone who wants to turn their people leadership skills into meaningful coaching skills.
Passionate about helping people advance in the workplace to build fulfilling careers and lives.
A person who is self aware, who has a high emotional IQ, and who cares about creating a safe space for others to risk being vulnerable.
Excited about growing your coaching skills, and you bring a growth-mindset to the experience, regardless of how long you have been a coach.
Comfortable working in a constantly-changing startup environment.
Able to dedicate a minimum of 12+ hours per month to coaching at Mento for the next 24+ months.

💡 Responsibilities

Providing 1:1 coaching to Mento members through virtual sessions using the Mento Platform and Tools
Participating in ongoing training sessions to improve coaching abilities and skills
Communicating with members via your Mento email or via chat in the Mento App in between sessions
Being an integral member of the Mento coaching community by sharing coaching tools and insights — helping enhance our coaching practices and fulfill our mission of empowering people to thrive in jobs that they love
Acting with kindness, respect, and empathy as an ambassador of the Mento community

Leadership People Management Operations Management Strategy Communication Skills Mentoring Coaching Interpersonal skills Empathy Active listening English communication

Posted about 20 hours ago

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🔥 Manager, Inside Sales - Bilingual (Spanish & English)

Posted about 21 hours ago

📍 United States

🧭 Full-Time

💸 74300.0 - 133800.0 USD per year

🔍 Sales, SaaS, Technology, Ticketing

🏢 Company: Eventbrite, Inc.

🔧 Requirements

Mid market experience
5+ years in sales
3+ years in a Sales Leadership/Management roles
Bilingual Spanish
Successful track record in Sales within the SaaS, Technology, or Ticketing industry
Strong leadership skills: communication, influence and empathy
Experience managing and executing on metrics and quotas
A proven track record of over-performance
Analytical ability to understand and report periodical team performance to company leadership

💡 Responsibilities

Drive the success of each individual.
Drive performance, ensuring a strong pipeline of prospective clients, developing action plans where necessary, and co-selling strategically.
Execute the GTM strategy for acquiring new creators that are a good fit for Eventbrite.
Be actively involved in the largest prospects of the team, guiding the preparation of proposals, participating in pitch presentations and negotiations.
Be responsible for reporting on the success and challenges of your team.
Work cross-functionally with the US Commercial Management and Customer Success teams to ensure an outstanding customer experience and to optimize revenue for the North American region as a whole.
Hire the best talent and manage the individual performance of the AEs and SDRs to build and maintain a strong team.
By coaching on procedure, technique, and pipeline management, you will ensure career progression and job satisfaction for your team of Britelings.

Leadership Cross-functional Team Leadership Negotiation Coaching Account Management Reporting Sales experience Team management SaaS

Posted about 21 hours ago

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🔥 Learning & Development Lead (Non-US)

Posted about 22 hours ago

📍 Anywhere in the world

🏢 Company: Clipboard Health👥 501-1000💰 $30,000,000 Series C over 3 years agoMarketplace Medical Health Care

🔧 Requirements

5+ years in L&D, enablement, or adjacent fields, with 3+ years managing a team
Experience running programs that cut ramp time, improve support outcomes, or materially shift how people show up in their roles
Clear, direct writing; your training documentation reads like a decision-maker wrote it
A portfolio of systems or programs you’ve built, led, and iterated based on measurable feedback
Comfort working in high-autonomy, fast-iteration environments where speed is rewarded and weak execution is corrected quickly
A mindset grounded in data, direct observation, and practical behavior change, not theory

💡 Responsibilities

Lead the L&D team to build onboarding, upskilling, and coaching programs that make our values practical, measurable, and repeatable.
Develop managers and agents to deliver world-class service with empathy, curiosity, and critical thinking.
Turn values into actions making speed, ownership, and feedback part of everyday behavior across Worker Operations.
Design coaching systems that drive real-time improvement and reinforce excellence across teams.
Create feedback loops that identify gaps quickly, test solutions fast, and measure performance with precision.
Raise the standard not just for what people know, but how they show up. Every day.

Leadership Data Analysis People Management HR Management Cross-functional Team Leadership Communication Skills Analytical Skills Agile methodologies Mentoring Written communication Coaching Interpersonal skills Problem-solving skills Empathy Training Change Management

Posted about 22 hours ago

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