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🔥 (GIS) - Geographic Information Systems Analyst
Posted about 1 hour ago

📍 United States

💸 63800.0 - 127600.0 USD per year

🔍 Public Safety

🏢 Company: careers

  • BS/BA in GIS, Geography, Cartography OR 3+ years of experience working in this environment required.
  • Knowledge of ESRI ArcGIS software applications, ArcGIS Enterprise, ArcGIS Desktop / ArcPro, cached mapping services, ArcGIS Online applications,
  • Knowledge of Python scripting language.
  • Must be able to obtain background clearance as required by our government customers.
  • Working with customer resources to support the management of GIS data maintenance for the PremeirOne and Flex Suite.
  • Including but not limited to installation of ESRI software, creating and administering models and scripts, data creation and manipulation, and providing first-line GIS data support as customer liaison to Motorola Solutions Inc. support and development teams.
  • Provide technical support of specialized systems and product applications including advanced troubleshooting of software driven electronics, provisioning of communication system infrastructure and performance optimization of RF and Broadband architecture including, but not limited to, legacy analog, advanced digital P25 and data infrastructure.

PythonSQLCiscoCommunication SkillsCustomer serviceNetworkingTroubleshootingComputer skillsScriptingData management

Posted about 1 hour ago
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🔥 Senior Support Technician
Posted about 1 hour ago

📍 USA

🔍 SaaS

🏢 Company: Sylogist👥 101-250Enterprise Resource Planning (ERP)Information TechnologySoftware

  • 2+ years in a technical support role with Microsoft Business Central.
  • Strong accounting knowledge, including payroll, financial reporting, reconciliations, and revenue accounting.
  • Experience troubleshooting ERP systems, particularly finance-related functionalities.
  • Proven ability to work independently, proactively troubleshoot, research, and resolve issues.
  • Strong problem-solving skills and ability to excel in a fast-paced, customer-focused environment.
  • Excellent written and verbal communication skills, with a focus on clarity and professionalism.
  • Experience with ticketing systems (Zendesk, Jira) and remote troubleshooting tools.
  • Ability to prioritize and multitask effectively to meet SLA commitments.
  • Strong collaboration skills to work across departments and ensure seamless customer experiences.
  • Serve as a key point of contact for customer inquiries, troubleshooting technical issues related to Microsoft Business Central and Sylogist solutions.
  • Provide expert-level support for finance-related system functionalities, leveraging accounting knowledge to assist customers with financial modules, reporting, reconciliations, and revenue management.
  • Independently troubleshoot complex system issues, escalating to development teams as needed while ensuring timely follow-up and resolution.
  • Assist customers with system configurations, workflow optimizations, and best practices.
  • Investigate and document reported bugs or enhancement requests, collaborating with internal teams to drive product improvement.
  • Maintain a high level of customer satisfaction through clear and proactive communication, ensuring customers receive timely updates on ticket progress and resolutions.
  • Provide guidance and training to customers on system functionalities, new features, and troubleshooting best practices.
  • Track and manage support cases in Zendesk or other ticketing systems, ensuring resolution within Service Level Agreements (SLAs).
  • Work closely with cross-functional teams, including product development, implementation, and customer success, to ensure a cohesive approach to customer support.
  • Identify recurring customer issues and contribute to knowledge base articles and training materials to enhance self-service resources.

SQLAccountingTroubleshootingFinanceCustomer support

Posted about 1 hour ago
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🔥 Remote Clinical Applications Analyst I, II, III - Epic Radiant
Posted about 2 hours ago

📍 United States of America

💸 56721.6 - 85092.8 USD per year

🔍 Healthcare

🏢 Company: Essentia_Health

  • Bachelor’s degree in Information Services, Business, Healthcare or related field of study.
  • Associates degree and 2 years of experience in Information Services, Business Services or Healthcare.
  • 4 years of experience in Information Services, Business Services or Healthcare.
  • Provides a variety of services and high level support for the analysis of low to mid complexity projects along with the support and maintenance of EHR applications that are affected.
  • Meeting with clinical end users to gather workflow requirements
  • Analyzing, designing, configuring, educating, and supporting the implementation of those requirements
  • Managing low to mid level projects for the implementation of new functionality and system updates
  • Ensures application updates follow best practices and change control protocols
  • Issues resolution and communication back to clinical end users
  • Duties also include successful development, implementation, and presentation of educational programs to end users using various educational techniques to ensure user competency.

Project ManagementSoftware DevelopmentSQLBusiness AnalysisData AnalysisCommunication SkillsCustomer serviceTrainingTroubleshootingChange Management

Posted about 2 hours ago
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🔥 Network Operations Team Leader
Posted about 2 hours ago

📍 United Kingdom

🧭 Full-Time

🔍 Internet Service Provider

🏢 Company: Wifinity👥 101-250💰 Private over 3 years agoInternetHospitalityWirelessISP

  • Experience leading 24/7 technical teams across a scheduled rota
  • Experience in the following; ITIL/ITSM, Network engineering, MPLS networks and Service desk management
  • Comfortable with the Atlassian Suite/JIRA/JSD/OpsGenie or similar
  • Strong understanding of network principles
  • Knowledge of switching & routing protocols and an in depth understanding of supplier / vendor relationship management
  • Have a good knowledge of networking, including physical, switching, routing (OSPF, BGP), transport layers and firewalls
  • Have an in-depth understanding of RADIUS protocol
  • Have an in-depth understanding of Wi-Fi standards and general Wireless principles
  • Leading and coordinating all network operations activity during a shift including incident management, whilst adhering to processes and procedures
  • Ensuring Customer SLAs and internal OLAs are met to triage, communicate & resolve incidents
  • Prioritise and allocate shift workload.
  • Managing and leadership of the network operations team, including recruitment, coaching, performance management, resource management, delegation and career development
  • Act as escalation point for customers and internal stakeholders as well as monitoring all inbound channels and alerting queues
  • Maintain network availability and service excellence through rigorous adherence to all incident, change and problem processes
  • Develop and maintain fit-for-purpose processes, standards and policies
  • Full lifecycle Incident Management including effective communications and shift handovers
  • Dispatching field support when required
  • Triggering escalations to L3/Major Incident Process

LeadershipPythonCross-functional Team LeadershipOperations ManagementResource PlanningCI/CDCustomer serviceMentoringLinuxDevOpsCoachingNetworkingTroubleshootingRecruitmentTeam managementScriptingChange Management

Posted about 2 hours ago
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🔥 Client Support Specialist (Affirmative for Women and/or People with Disabilities)
Posted about 3 hours ago

📍 Brazil, the U.S., and Canada

🧭 Full-Time

🔍 Payments

  • Empathy, passion, and obsession for helping customers.
  • Strong written and verbal skills, with experience supporting customers on email/chat as well as on the phone.
  • Excellent English skills (written and verbal).
  • Supporting customers across channel types - email, chat/messaging, and phone (video in the future).
  • Using a systematic approach to isolating, understanding, and solving complex problems.
  • Helping our customers maximize the benefits of using Trustly products & services.
  • Owning a customer issue end-to-end, engaging others inside and outside of the organization to ensure timely resolution, including post-contact as required.
  • Answering questions related to our implementations at enterprise merchants (APIs, UI, Transaction inquiries, etc).
  • Answering questions related to financial and payment transactions which include payment status, payment declines, transaction inquiries, and collections inquiries and will change as the business evolves.

Communication SkillsCustomer serviceWritten communicationVerbal communicationTroubleshootingCRMCustomer supportEnglish communication

Posted about 3 hours ago
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🔥 Patient Experience Coordinator
Posted about 3 hours ago

📍 United States

🧭 Contract

💸 18.0 - 22.0 USD per hour

🔍 Healthcare

🏢 Company: Recora, Inc

  • 1-3 years of customer support experience
  • Preferred 1+ years of healthcare experience and patient scheduling
  • Tech support background
  • Experience with Android and IOS operating systems
  • Excellent verbal and writing skills
  • Excellent attention to detail
  • Schedule and manage patient appointments
  • Provide technical support for patients using cardiac rehab technologies
  • Proactively reach out to patients to ensure engagement
  • Maintain accurate patient records
  • Collaborate with healthcare providers for care coordination
  • Collect patient feedback for program improvement

AndroidiOS DevelopmentAttention to detailExcellent communication skillsTroubleshootingComputer skillsTechnical supportCustomer support

Posted about 3 hours ago
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🔥 Customer Support Specialist EMEA
Posted about 3 hours ago

📍 Ireland

🧭 Full-Time

🔍 Customer Service

🏢 Company: Front

  • Proven track record of great customer service experience in a SaaS/tech environment
  • Tech savvy and hungry to improve technical skills
  • Ability to identify customer needs and successfully implement solutions
  • Excellent verbal & written communication – you can explain complex issues in simple terms and adapt your tone for different users
  • Humble and friendly person who genuinely loves helping people and solving problems
  • Fluent in English
  • Ensure 100% success of all of our Front customers
  • Engage in the day-to-day grind of support queues, providing timely and effective assistance to customers with a focus on issue resolution and customer satisfaction
  • Become an expert on how Front works and its day-to-day usage
  • Respond to customer support inquiries and monitor the incoming conversations in all of our support channels (email, live chat)
  • Debugging and testing product features and reporting them to product and engineering
  • Identify common customer challenges and proactively find ways to improve our product and processes

Customer serviceRESTful APIsTroubleshootingTechnical supportCRMDebuggingCustomer supportCustomer SuccessEnglish communicationSaaS

Posted about 3 hours ago
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🔥 Technical Support Expert 3
Posted about 13 hours ago

📍 Colombia

🔍 Software Development

🏢 Company: Twilio👥 5001-10000💰 $378,215,525 Post-IPO Equity over 3 years ago🫂 Last layoff over 1 year agoMessagingSMSMobile AppsEnterprise SoftwareSoftware

  • 4+ years of experience in a client-facing, technical role.
  • Telecom experience, including knowledge of SIP and IP Telephony protocols, and experience using packet capture tools (e.g. Wireshark).
  • 2+ years of experience troubleshooting VoIP and SIP issues, and configuring PBX.
  • A demonstrated history of customer focus and empathy, including the ability to diplomatically address customer concerns and provide feedback.
  • Ability to advise on improvements for the Voice product.
  • Experience with troubleshooting and resolving QoS (Quality of Service) issues, including escalations to third parties, TCP/UDP, and basics of SSL/TLS.
  • Strong knowledge of RESTful API’s with the ability to understand and troubleshoot issues with cloud solutions.
  • Third level qualification in Computer Science, Network Engineering, or a related discipline, or relevant experience related to this position.
  • Work on Programmable Voice and Elastic SIP Trunking submitted by both individual developers and major brands via multiple communications channels (email, phone, chat).
  • Assist customers with troubleshooting voice connectivity, audio quality, application-level and networking issues.
  • Speak with customers in order to guide them through the development of their voice application.
  • Collaborate with your teammates and the Twilio Product and Engineering teams via Slack, Jira and Zoom.
  • Report reproducible Voice bugs and review our internal knowledge base to stay up to speed with industry shifts and standards.
  • Work with your manager to surface customer problems and assist in process betterments.

REST APICommunication SkillsCustomer serviceRESTful APIsTroubleshootingTechnical support

Posted about 13 hours ago
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🔥 Personalized Support Engineer 2
Posted about 13 hours ago

📍 India

🔍 Software Development

🏢 Company: Twilio👥 5001-10000💰 $378,215,525 Post-IPO Equity over 3 years ago🫂 Last layoff over 1 year agoMessagingSMSMobile AppsEnterprise SoftwareSoftware

  • Fluent in English language (both oral and written) to communicate technical issues to both technical and non-technical audiences via phone or email mediums
  • 2+ years’ experience in a client-facing technical role, preferably in supporting REST API and ability to understand and troubleshoot issues with cloud solutions.
  • Proficient problem solver and troubleshooter with good time management skills
  • Thrives in a fast-paced environment while consistently delivering accurate, high-quality work with strong attention to detail.
  • Ability to empathize with customers and show a strong commitment to enhancing their experience.
  • Strong at interacting and collaborating with other departments while searching for the solutions our customers need
  • Ability to remain calm and effective under pressure, managing high workloads while excelling at prioritizing tasks and assessing situational urgency.Demonstrate desire to understand customer trends, and document and report those trends to continue to improve our support process
  • Collaborate effectively across functions with Engineering, Product Management, and Sales, and sometimes with similar cross functional teams from partner organizations
  • Leverages customer feedback to identify and drive improvements in our products and customer interfaces
  • Use your strong technical and diplomatic skills to address customer issues and provide customer feedback to Twilio’s Product and Engineering teams.
  • Work with our customers' and partners' developers, architects, and support personnel to resolve problems with potentially very costly and far-reaching consequences.
  • Collaborate with your teammates, the Twilio Product and Engineering teams including filing JIRAs to report reproducible bugs.
  • Be ready to assist our customers when they need us. This position may require working an irregular shift, including the weekend/holidays (Shifts are subject to change based on evolving team and customer needs).

Cloud ComputingJiraAPI testingREST APICommunication SkillsProblem SolvingCustomer serviceTroubleshootingJSONTechnical supportCustomer supportConfluenceEnglish communication

Posted about 13 hours ago
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🔥 Professional, Application Support
Posted about 13 hours ago

📍 India

🔍 Real Estate

  • Comfort with documentation tools or willingness to learn (Confluence, as an example)
  • Intermediate Knowledge of Microsoft suite (Office, Word, Excel, Outlook, Teams, Planner)
  • Basic knowledge of Excel reporting/querying large datasets; or willingness to learn
  • Willingness and ability to learn new or tangential technology products to supported product(s)
  • Knowledge of Azure Dev Ops, Jira, ServiceNow, and Salesforce is preferred
  • Advanced English and secondary language fluency in speaking, reading, and writing is required
  • Responds as the first line of defense to support cases/chats/phone calls from users of applications (e.g. Access Requests, AD Group and permission set changes).
  • Triages, diagnoses, and investigates application issues and works with the end-user through resolution.
  • Manages case workflows within and across JLL’s service tools, using reports to manage work.
  • Shepherds issue escalations across technology teams and vendors, while maintaining a seamless experience for the end-user.
  • Utilizes Generative AI, specifically JLL GPT, to support and optimize specific tasks and initiatives within the organization.
  • Responsible for technology on-boarding for new hires and off-boarding for terminated employees; including associated license management reporting.
  • Documents case resolution and leverages existing documentation to ensure a consistent experience for end users.
  • Executes application validation testing after any engineering activities have been completed (e.g. server upgrade).
  • Audits and maintains business application best practices to ensure efficiency and accuracy in the capture of relevant business line data of the business line(s) or function(s) supported.
  • Works with other application specialists to actively improve messaging consistency and efficiency of resolution.
  • Completes administrative requests in support of the product support organization and partner teams.
  • Trains users and technology partners 1:1 as requested.

SalesforceJiraCommunication SkillsMicrosoft ExcelDocumentationTrainingTroubleshootingTechnical supportCustomer support

Posted about 13 hours ago
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