Lead, coach, mentor, and develop support leads and support professionals
Foster a collaborative and customer-centric team culture
Serve as a leadership escalation point for complex customer issues
Oversee day-to-day support operations, ticket queues, and service levels
Identify and implement process improvements to reduce resolution times
Partner with Product, Development, and Customer Success teams
AccountingCustomer supportSaaS
About Sylogist
Sylogist empowers organizations that do good, providing SaaS solutions for over 2,000 nonprofits, governments, and educational institutions globally. You will help them modernize finance, fundraising, and administration. With a 30-year track record and recent acquisitions like Time Clock Now, Sylogist continues to expand its impact. In Q1 2025, SaaS Annual Recurring Revenue grew 15% year-over-year. Sylogist is a publicly traded company serving customers across Canada, the US, and the UK.
How We Work
Sylogist is a remote-first company, valuing personal and professional growth for every employee. You will join a collaborative, enthusiastic, and purpose-driven team. This team is focused on delivering on promises, working together to achieve shared goals. We strive for a healthy work-life balance while making a meaningful impact.
Engineering at Sylogist
You will build and improve robust SaaS solutions, primarily leveraging Microsoft Dynamics 365 Business Central, Dynamics NAV, and other Microsoft platforms. Our challenges include integrating acquired technologies, scaling ERP and CRM solutions for diverse public sector clients, and ensuring data accuracy for critical financial processes. You will solve complex problems, from accounting workflows to product defects. We utilize tools like Zendesk and Jira for support and ticketing.
Why Join Us
Empower mission-driven organizations to achieve their goals.
Contribute to a remote-first company that values work-life balance.
Work with Microsoft Dynamics 365 and cutting-edge ERP solutions.
Join a growing team with a 15% year-over-year SaaS ARR growth.
Make a meaningful impact in a supportive and collaborative environment.
Benefits & Perks
Competitive benefits package covering health, wealth, and wellness.
Healthy work-life balance.
Robust paid holiday schedule and personal time off hours.