Functional Consultant (Contract)

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Requirements:

• Minimum of 5 years of experience in Microsoft D365 CRM consulting, including hands-on configuration and customization.
• Proficient in Microsoft D365 CRM modules (Sales, Marketing, Customer Service)
• Experience with Power Platform tools (PowerApps, Power Automate)

Responsibilities:

• Collaborate with customers to understand business processes and gather functional requirements.
• Configure SylogistGov VSS to meet business requirements, including entities, fields, relationships, and workflows.
• Develop and implement customizations using tools like PowerApps, Power Automate, and custom plugins.
• Create detailed functional specifications, process maps, and user documentation.
• Develop training materials and conduct training sessions for end-users.
• Participate in project planning, execution, and monitoring to ensure timely delivery of VSS.
• Collaborate with technical teams to ensure seamless integration with other systems.
• Provide ongoing support and troubleshooting for end-users.
• Analyze and resolve issues related to VSS functionalities.
• Stay updated with the latest features and updates in Microsoft D365 CRM.
• Recommend and implement best practices to enhance system performance and user satisfaction.