Client Support Specialist (Affirmative for Women and/or People with Disabilities)

Posted about 20 hours agoViewed

📍 Location: Brazil, the U.S., and Canada

🔍 Industry: Payments

🗣️ Languages: English

🪄 Skills: Communication SkillsCustomer serviceWritten communicationVerbal communicationTroubleshootingCRMCustomer supportEnglish communication

Empathy, passion, and obsession for helping customers.
Strong written and verbal skills, with experience supporting customers on email/chat as well as on the phone.
Excellent English skills (written and verbal).

Supporting customers across channel types - email, chat/messaging, and phone (video in the future).
Using a systematic approach to isolating, understanding, and solving complex problems.
Helping our customers maximize the benefits of using Trustly products & services.
Owning a customer issue end-to-end, engaging others inside and outside of the organization to ensure timely resolution, including post-contact as required.
Answering questions related to our implementations at enterprise merchants (APIs, UI, Transaction inquiries, etc).
Answering questions related to financial and payment transactions which include payment status, payment declines, transaction inquiries, and collections inquiries and will change as the business evolves.