Wifinity

👥 101-250💰 Private over 3 years agoInternet Hospitality Wireless ISP💼 Private Company

Wifinity provides reliable and flexible internet connectivity solutions for a diverse range of clients, including the military, student housing, holiday resorts, and businesses. We differentiate ourselves by offering the speed and security of traditional broadband without the complexities of long contracts or hefty penalties; we even offer Pay As You Go options. Our award-winning services connect over two million people annually. We leverage a robust technology stack including Viewport Meta, iPhone/Mobile compatibility, SPF, SSL by default, Apple Mobile Web Clips Icon, Google Tag Manager, DNSSEC, and HSTS. Our engineering team embraces innovative solutions and a collaborative environment to ensure seamless connectivity for our customers. While specific details on engineering practices aren't publicly available, Wifinity's success and awards (including the MegaByte Emerging Stars Award and recognition in the Sunday Times Track 100) demonstrate a strong commitment to technical excellence. Wifinity's mission is to simplify connectivity, providing high-speed, secure internet access to underserved markets and ensuring exceptional customer service. Our diverse and growing team represents a range of expertise in sales, account management, service delivery, engineering, and more. The company has experienced significant growth since its founding in 2007 and has secured substantial funding, showcasing continued investment in innovation and expansion. With a team of 101-250 employees, Wifinity is a dynamic and fast-growing company. We offer a variety of career opportunities in multiple departments, including sales, engineering, customer service, and back-office functions. We are committed to our employees' professional development, reflecting in our numerous awards and recognition across various industries. If you are passionate about connectivity and are driven to make a positive impact, we invite you to consider a career at Wifinity.

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Jobs at this company:

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🔥 Customer Service Advisor

Posted 2 days ago

📍 United Kingdom

🧭 Full-Time

💸 25397.0 GBP per year

🔍 Customer Service

🔧 Requirements

A results and solutions orientated approach combined with a strong team ethic, with the ability to work with the minimum amount of supervision.
Excellent communication and interpersonal skills, with the ability to build strong relationships, swiftly, with adjusters and colleagues at all levels.
Strong organisation skills as well as the ability to use and navigate around basic tools such ticketing, CRM, billing, and webchat.
Prior experience of working in a fast-paced contact centre environment
A strong internet connection at home, due to the remote based role.

💡 Responsibilities

Handling a consistent volume of incoming & outgoing calls, emails and chats.
Listening carefully and playing back your understanding of the customers issues whilst demonstrating empathy to customers.
Using process driven troubleshooting techniques and technical expertise to resolve customer issues, whilst keeping them informed along the journey.
Managing workflows from initiation through to resolution and escalating events where a solution cannot be achieved within own remit.
Reporting to and liaising with line managers and team colleagues.
Evaluating and reporting any recurring quality issues as well as trends of recurring customer queries.

Communication SkillsCustomer serviceExcellent communication skillsEmpathyTroubleshootingActive listeningTechnical supportCRMCustomer support

Posted 2 days ago

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🔥 Service Performance Manager

Posted 9 days ago

📍 United Kingdom

🧭 Full-Time

🔍 IT services

🔧 Requirements

Strong problem-solving skills with the ability to identify root causes and implement long-term solutions
Expertise in leading problem management processes and coordinating cross-functional teams to resolve complex service issues
Experience in analysing service disruptions, identifying trends, and developing preventive measures
Proficient in developing, implementing, and monitoring service improvement initiatives
Ability to identify areas for service enhancement and customer satisfaction improvements.
Strong analytical skills to assess performance data and drive continuous improvement strategies
Knowledge of change management processes and methodologies.
Experience in evaluating and documenting changes to services, ensuring smooth transitions and minimal disruption.
Strong attention to detail and ability to ensure that service changes meet defined quality standards.
Strong communication skills, both written and verbal, to represent operations in the sales governance process and align service delivery with customer expectations
Experience in working with operational and technical teams to define and document service specifications
Experience analysing performance data and deriving actionable insights for process improvements
Solid understanding of the technical aspects of service delivery, particularly in areas like IT services, network operations, and infrastructure management

💡 Responsibilities

Lead the problem management process, ensuring all problems are reviewed, root causes are identified, and solutions are implemented to prevent future occurrences.
Work closely with cross-functional teams to manage and resolve complex service issues
Develop, implement, and monitor service improvement initiatives to enhance overall service delivery and customer satisfaction. Collaborate with internal teams and clients to ensure continuous service enhancements are made
Support the internal change management process by evaluating, documenting, and ensuring smooth transitions for new and modified services, ensuring that changes are implemented with minimal disruption and meet quality standards
Assist with representation of the operations function in the sales governance process, working closely with sales, account management, and operational teams to ensure alignment between service delivery and customer expectations.
Collaborate with service design and technical teams to define and document service specifications, ensuring that the design of new services or solutions aligns with operational capabilities and customer needs
Use data to drive actionable insights and improvements through the provision of regular reports on service performance, issues, and improvement plans to senior management and other stakeholders
Act as a liaison between clients, internal teams, and third-party vendors. Build strong relationships with key stakeholders to ensure service delivery meets contractual obligations and exceeds customer expectations
Work closely with the Sales and Service functions to ensure operations are compliant with customer demand, and adherent to customer contracts

Data AnalysisCross-functional Team LeadershipOperations ManagementCommunication SkillsAnalytical SkillsProblem SolvingProblem-solving skillsReportingStakeholder managementTechnical supportCustomer supportChange Management

Posted 9 days ago

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🔥 Business Development Director - Public Sector

Posted about 1 month ago

📍 United Kingdom

🔍 Telecoms

🔧 Requirements

Substantial experience in business development, sales, or related field
Proven track record of successfully developing and implementing business strategies.
Experience in complex deal leadership within the Public Sector market
Solid understanding of Public Sector procurement, bidding and frameworks
Strong understanding of market trends, competitive landscape, and customer needs
Excellent communication and presentation skills
Strong negotiation and influencing skills.
Ability to work in a fast-paced, dynamic environment.
Strong leadership and team management skills
A full UK Driving License.

💡 Responsibilities

Use your network to uncover opportunities for growth across the Local/Central and wider Public Sector markets
Develop and execute business strategies to drive growth and profitability
Developing successful, sustainable and profitable long-term relationships with the largest and most complex customers. Drawing on multiple sources of information and insight (customer, competitors, market insight/trends, group insight, trading/economic environment) in order to formulate win strategies with customers.
Build and maintain a solid and robustly qualified pipeline of sales opportunities within assigned industry verticals growing to a level of 3x target coverage.
Identify new opportunities for expansion and establish partnerships with key vendors
Build and maintain strong relationships at C-Level within the target customer base.
Develop and deliver compelling proposals and presentations to potential clients.
Collaborate with the leadership & management team to help identify strategic growth opportunities within our existing customer base.
Identify and assess customers’ needs to achieving and exceeding customer satisfaction
Build sustainable relationships and trust with customers through open and interactive communication
Handle customer queries, provide appropriate solutions and alternatives within the expected time frame and follow up to ensure resolution

AWSLeadershipProject ManagementBusiness DevelopmentBusiness IntelligenceSalesforceCommunication SkillsPresentation skillsNetworkingRelationship buildingNegotiation skillsSales experienceMarket ResearchTeam managementStrategic thinking

Posted about 1 month ago

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🔥 Senior Network Automation Engineer

Posted 3 months ago

📍 United Kingdom

🧭 Full-Time

🔍 Network Engineering

🔧 Requirements

Strong programming skills and understanding of software development practices
Experience of creating both user facing systems and backend scripting
Experience with version control and CI/CD pipelines
Practical experience with network source of truth systems (e.g. Netbox), and vendor automation platforms
Strong understanding of networking concepts and technologies (routing, switching, security)
Python certification demonstrating proficiency in automation and scripting
Demonstrated expertise in network automation frameworks
Django web framework development experience

💡 Responsibilities

Design and implement software solutions to support automated network design, install and operation.
Develop and maintain systems to validate and handle network data, interacting with sources of truth, vendor controllers, monitoring systems and network devices.
Expand and maintain user facing systems to collect and provide network data at the point of use.
Create technical specifications and requirements documentation for network automation projects
Lead the implementation of automated testing and validation procedures for network changes
Collaborate with Senior Network Architects to understand architectural requirements and translate them into automated solutions
Mentor team members on network automation and software development best practices and technologies
Drive continuous improvement in automation processes and tooling
Ensure all new product releases include appropriate automation components
Support troubleshooting and resolution of network automation issues

DockerPythonSoftware DevelopmentAgileCloud ComputingDjangoKubernetesREST APICommunication SkillsCollaborationCI/CDProblem SolvingCustomer serviceMentoringLinuxDevOpsDocumentationNetworkingTroubleshootingScripting

Posted 3 months ago

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🔥 Interested in joining Wifinity

Posted 7 months ago

📍 United Kingdom

🔍 Telecommunications

🔧 Requirements

Candidates can submit their interest to be notified about future vacancies.
No specific qualifications or experience levels are mentioned.

💡 Responsibilities

Roles include sales and business development, account management, and service delivery.
Opportunities also exist in engineering, design/architecture, and customer service.
Additionally, roles in pre-sales planning, provisioning, installing, commissioning, network operations, and field operations are available.
Back of house positions include finance, HR, health & safety, and legal.

Business Development

Posted 7 months ago

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