Wifinity

We take the complexity out of connectivity.

101-250 employees

Founded 2007

Internet

Private Company

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Internet Hospitality Wireless ISP

Remote-First Company

This company operates with a remote-first culture, allowing team members to work from anywhere.

Open Positions5

England, United KingdomFull-TimeTelecommunicationsPosted

Senior Relationship Manager - Defence

Act as first point of contact for external service enquiries and escalations
Ensure timely and quality responses to customer queries
Schedule and chair customer meetings including regular service reviews
Build and maintain excellent relationships across the customer base
Understand customer contractual obligations and track performance against SLAs
Work with finance to ensure accurate billing and produce financial summaries
Produce regular customer service reports covering SLAs and incidents
Analyse service data to identify trends and improvement opportunities
Liaise between Wifinity and customers for incident management
Continuously improve customer experience

Data AnalysisRelationship managementStakeholder management

Showing 1 of 5 positions

About Wifinity

Wifinity pioneers essential internet connectivity for environments where traditional broadband falters. We provide super-fast, secure Wi-Fi and managed networks for military bases, holiday parks, student housing, and more. Our innovative solutions, like Defence Business Internet and Wifinity 360, simplify complex connectivity challenges for over 2 million people annually. You will contribute to a company with £41.5 million in funding that operates the UK's largest holiday park pay-as-you-go network.

How We Work

We embrace a remote-first work environment, allowing you flexibility and a healthy work-life balance. Our team members mostly work from home but collaborate closely, fostering a supportive and connected atmosphere. We encourage trying new things and prioritize well-being, treating everyone with courtesy, dignity, and respect. You will find a positive environment committed to continuous improvement.

Engineering at Wifinity

Our engineers tackle unique connectivity challenges, building robust and secure networks for diverse, often remote, locations. You will work with WAN, Wi-Fi, routing, switching, and advanced network infrastructure. We leverage technologies like AI-driven network management with Wifinity 360 and rapid LTE/5G/LEO satellite solutions with Wifinity APEX. You will contribute to defining service processes, customer journeys, and operational workflows within an ITIL-compliant framework. We focus on continuous improvement, identifying and remediating process gaps and driving problem management activities.

Why Join Us

Solve complex, impactful connectivity problems for underserved communities.
Work in a remote-first environment that values work-life balance and flexibility.
Contribute to a growing company backed by £41.5 million in funding with recent acquisitions.
Shape the future of managed network services through innovation and continuous improvement.
Collaborate with a supportive team committed to dignity, respect, and professional growth.

Benefits & Perks

Competitive salary and benefits package
Annual Leave Buy & Sell Scheme
Remote-first working environment
Commitment to a positive, respectful, and harassment-free workplace

Tech Stack

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