Wifinity

πŸ‘₯ 101-250πŸ’° Private over 3 years agoInternetHospitalityWirelessISPπŸ’Ό Private Company
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Wifinity provides reliable and flexible internet connectivity solutions for a diverse range of clients, including the military, student housing, holiday resorts, and businesses. We differentiate ourselves by offering the speed and security of traditional broadband without the complexities of long contracts or hefty penalties; we even offer Pay As You Go options. Our award-winning services connect over two million people annually. We leverage a robust technology stack including Viewport Meta, iPhone/Mobile compatibility, SPF, SSL by default, Apple Mobile Web Clips Icon, Google Tag Manager, DNSSEC, and HSTS. Our engineering team embraces innovative solutions and a collaborative environment to ensure seamless connectivity for our customers. While specific details on engineering practices aren't publicly available, Wifinity's success and awards (including the MegaByte Emerging Stars Award and recognition in the Sunday Times Track 100) demonstrate a strong commitment to technical excellence. Wifinity's mission is to simplify connectivity, providing high-speed, secure internet access to underserved markets and ensuring exceptional customer service. Our diverse and growing team represents a range of expertise in sales, account management, service delivery, engineering, and more. The company has experienced significant growth since its founding in 2007 and has secured substantial funding, showcasing continued investment in innovation and expansion. With a team of 101-250 employees, Wifinity is a dynamic and fast-growing company. We offer a variety of career opportunities in multiple departments, including sales, engineering, customer service, and back-office functions. We are committed to our employees' professional development, reflecting in our numerous awards and recognition across various industries. If you are passionate about connectivity and are driven to make a positive impact, we invite you to consider a career at Wifinity.

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πŸ“ United Kingdom

🧭 Full-Time

πŸ” ISP/Telecoms

  • Proven experience in a network operations centre, ideally in the ISP/Telecoms industry
  • Proven experience on incident management processes and prioritisation
  • Working knowledge of monitoring systems, network management platforms
  • Utilise monitoring systems to proactively identify and resolve potential issues
  • Conduct a first line analysis of incidents including collection and analysis of relevant diagnostics
  • Craft clear and meaningful internal and external stakeholder incident communications
  • Work with internal stakeholders and customer site champions to carry out initial triage
  • Be responsible for consistent, accurate and timely ticket management, including prioritisation, allocation and resolution
  • Handle Customer calls into Network Operations whilst on shift
  • Ensure detailed handover to next shift of all open issues and planned maintenance
  • Undertake Network-related tasks including but not limited to configuration, network monitoring system maintenance and administration
  • Maintain Infrastructure documentation and knowledge base development to improve team knowledge and troubleshooting
  • Identify and assess customers’ needs to achieving and exceeding customer satisfaction
  • Build sustainable relationships and trust with customers through open and interactive communication
  • Handle customer queries, provide appropriate solutions and alternatives within the expected time frame and follow up to ensure resolution

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Posted 15 days ago
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πŸ“ United Kingdom

🧭 Full-Time

πŸ” Network Engineering

  • Strong programming skills and understanding of software development practices
  • Experience of creating both user facing systems and backend scripting
  • Experience with version control and CI/CD pipelines
  • Practical experience with network source of truth systems (e.g. Netbox), and vendor automation platforms
  • Strong understanding of networking concepts and technologies (routing, switching, security)
  • Python certification demonstrating proficiency in automation and scripting
  • Proven track record working in a network engineering/automation role
  • Demonstrated expertise in network automation frameworks
  • Django web framework development experience
  • Design and implement software solutions to support automated network design, install and operation.
  • Develop and maintain systems to validate and handle network data, interacting with sources of truth, vendor controllers, monitoring systems and network devices.
  • Expand and maintain user facing systems to collect and provide network data at the point of use.
  • Create technical specifications and requirements documentation for network automation projects
  • Lead the implementation of automated testing and validation procedures for network changes
  • Collaborate with Senior Network Architects to understand architectural requirements and translate them into automated solutions
  • Mentor team members on network automation and software development best practices and technologies
  • Drive continuous improvement in automation processes and tooling
  • Ensure all new product releases include appropriate automation components
  • Support troubleshooting and resolution of network automation issues

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Posted 28 days ago
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πŸ“ United Kingdom

πŸ” Telecommunications

  • Candidates can submit their interest to be notified about future vacancies.
  • No specific qualifications or experience levels are mentioned.
  • Roles include sales and business development, account management, and service delivery.
  • Opportunities also exist in engineering, design/architecture, and customer service.
  • Additionally, roles in pre-sales planning, provisioning, installing, commissioning, network operations, and field operations are available.
  • Back of house positions include finance, HR, health & safety, and legal.

Business Development

Posted 5 months ago
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