Act as the highest technical escalation point for complex network incidents, major incidents and problem investigations.
Lead technical troubleshooting across enterprise wired, wireless and WAN infrastructure.
Own Root Cause Analysis (RCA), Post Incident Reviews (PIRs) and technical recommendations following major incidents.
Deliver complex project implementation, configuration and migration activities across the network estate.
Provide technical leadership and mentoring to L2 Network Engineers, Technical Services and Field Engineers.
Develop and maintain technical standards, operational procedures, automation and best practice documentation.
Work with internal teams, vendors and third-party suppliers to resolve complex infrastructure issues.
Identify opportunities for continual service improvement, network optimisation and operational efficiencies.
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About Wifinity
Wifinity pioneers essential internet connectivity for environments where traditional broadband falters. We provide super-fast, secure Wi-Fi and managed networks for military bases, holiday parks, student housing, and more. Our innovative solutions, like Defence Business Internet and Wifinity 360, simplify complex connectivity challenges for over 2 million people annually. You will contribute to a company with £41.5 million in funding that operates the UK's largest holiday park pay-as-you-go network.
How We Work
We embrace a remote-first work environment, allowing you flexibility and a healthy work-life balance. Our team members mostly work from home but collaborate closely, fostering a supportive and connected atmosphere. We encourage trying new things and prioritize well-being, treating everyone with courtesy, dignity, and respect. You will find a positive environment committed to continuous improvement.
Engineering at Wifinity
Our engineers tackle unique connectivity challenges, building robust and secure networks for diverse, often remote, locations. You will work with WAN, Wi-Fi, routing, switching, and advanced network infrastructure. We leverage technologies like AI-driven network management with Wifinity 360 and rapid LTE/5G/LEO satellite solutions with Wifinity APEX. You will contribute to defining service processes, customer journeys, and operational workflows within an ITIL-compliant framework. We focus on continuous improvement, identifying and remediating process gaps and driving problem management activities.
Why Join Us
Solve complex, impactful connectivity problems for underserved communities.
Work in a remote-first environment that values work-life balance and flexibility.
Contribute to a growing company backed by £41.5 million in funding with recent acquisitions.
Shape the future of managed network services through innovation and continuous improvement.
Collaborate with a supportive team committed to dignity, respect, and professional growth.
Benefits & Perks
Competitive salary and benefits package
Annual Leave Buy & Sell Scheme
Remote-first working environment
Commitment to a positive, respectful, and harassment-free workplace