Wifinity

πŸ‘₯ 101-250πŸ’° Private over 3 years agoInternetHospitalityWirelessISPπŸ’Ό Private Company
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Wifinity provides reliable and flexible internet connectivity solutions for a diverse range of clients, including the military, student housing, holiday resorts, and businesses. We differentiate ourselves by offering the speed and security of traditional broadband without the complexities of long contracts or hefty penalties; we even offer Pay As You Go options. Our award-winning services connect over two million people annually. We leverage a robust technology stack including Viewport Meta, iPhone/Mobile compatibility, SPF, SSL by default, Apple Mobile Web Clips Icon, Google Tag Manager, DNSSEC, and HSTS. Our engineering team embraces innovative solutions and a collaborative environment to ensure seamless connectivity for our customers. While specific details on engineering practices aren't publicly available, Wifinity's success and awards (including the MegaByte Emerging Stars Award and recognition in the Sunday Times Track 100) demonstrate a strong commitment to technical excellence. Wifinity's mission is to simplify connectivity, providing high-speed, secure internet access to underserved markets and ensuring exceptional customer service. Our diverse and growing team represents a range of expertise in sales, account management, service delivery, engineering, and more. The company has experienced significant growth since its founding in 2007 and has secured substantial funding, showcasing continued investment in innovation and expansion. With a team of 101-250 employees, Wifinity is a dynamic and fast-growing company. We offer a variety of career opportunities in multiple departments, including sales, engineering, customer service, and back-office functions. We are committed to our employees' professional development, reflecting in our numerous awards and recognition across various industries. If you are passionate about connectivity and are driven to make a positive impact, we invite you to consider a career at Wifinity.

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πŸ”₯ Head of Network Operations
Posted about 19 hours ago

πŸ“ United Kingdom

πŸ” Telecoms, ISP and/or MSP market

  • Demonstrated experience transforming a NOC team to be future ready
  • Significant experience working in a telecoms and/or MSP NOC environment
  • Significant experience working ITIL service management experience or FCAPS equivalent
  • Excellent knowledge of industry monitoring and incident management systems
  • Excellent people management and leadership skills
  • Ability to work under pressure
  • Integrity and flexible approach to work and job duties
  • Approachable and a Team player
  • Proactive management style
  • Excellent negotiation skills and Innovative thinker
  • Computer literate (Word, Excel, PowerPoint and Project)
  • Excellent communication, both written and oral
  • Lead the department through layers of management, executing against the strategic and operational plan to ensure outcomes are delivered efficiently and effectively
  • Provide direction to the team to ensure that we deliver excellent proactive 7x24x365 operational monitoring, KPI and incident management of our internal and customers Infrastructure
  • Analyse and implement an operating model which establishes the department as leaders in the industry, inclusive of incident management and managed service provision
  • Own the SLA management, operational reporting and service reviews to senior internal and external stakeholders
  • Create and lead a high performing NOC team, undertaking all elements of a strong people-first leader, including but not limited to driving performance, knowledge growth and ongoing development
  • Provide guidance and direction in implementing next generation monitoring and alerting tools to deliver improved operational efficiencies, response times and automation
  • Work closely with internal teams to support the creation and transition of new services and customers into our operation
  • Develop and own service operating guides and NOC procedures
  • Develop and implement the overall network strategy to ensure the provider meets both current and future customer demands
  • Monitor network performance to identify areas for improvement and implement optimization strategies
  • Manage network capacity planning to ensure the infrastructure can handle growing traffic demands
  • Lead the operational deployment of new technologies to improve network functionality and reduce operational costs
  • Manage relationships with key network hardware, software, and service vendors to ensure cost-effective procurement and service delivery
  • Provide regular reports to senior leadership on network performance, incident response, and key operational metrics
  • Develop and maintain comprehensive disaster recovery plans to ensure business continuity in case of network failure or catastrophic events

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Posted about 19 hours ago
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πŸ“ United Kingdom

🧭 Full-Time

πŸ” Internet Service Provider

  • Experience leading 24/7 technical teams across a scheduled rota
  • Experience in the following; ITIL/ITSM, Network engineering, MPLS networks and Service desk management
  • Comfortable with the Atlassian Suite/JIRA/JSD/OpsGenie or similar
  • Strong understanding of network principles
  • Knowledge of switching & routing protocols and an in depth understanding of supplier / vendor relationship management
  • Have a good knowledge of networking, including physical, switching, routing (OSPF, BGP), transport layers and firewalls
  • Have an in-depth understanding of RADIUS protocol
  • Have an in-depth understanding of Wi-Fi standards and general Wireless principles
  • Leading and coordinating all network operations activity during a shift including incident management, whilst adhering to processes and procedures
  • Ensuring Customer SLAs and internal OLAs are met to triage, communicate & resolve incidents
  • Prioritise and allocate shift workload.
  • Managing and leadership of the network operations team, including recruitment, coaching, performance management, resource management, delegation and career development
  • Act as escalation point for customers and internal stakeholders as well as monitoring all inbound channels and alerting queues
  • Maintain network availability and service excellence through rigorous adherence to all incident, change and problem processes
  • Develop and maintain fit-for-purpose processes, standards and policies
  • Full lifecycle Incident Management including effective communications and shift handovers
  • Dispatching field support when required
  • Triggering escalations to L3/Major Incident Process

LeadershipPythonCross-functional Team LeadershipOperations ManagementResource PlanningCI/CDCustomer serviceMentoringLinuxDevOpsCoachingNetworkingTroubleshootingRecruitmentTeam managementScriptingChange Management

Posted about 22 hours ago
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πŸ“ United Kingdom

🧭 Full-Time

πŸ” ISP/Telecoms

  • Proven experience in a network operations centre, ideally in the ISP/Telecoms industry
  • Proven experience on incident management processes and prioritisation
  • Working knowledge of monitoring systems, network management platforms
  • Utilise monitoring systems to proactively identify and resolve potential issues
  • Conduct a first line analysis of incidents including collection and analysis of relevant diagnostics
  • Craft clear and meaningful internal and external stakeholder incident communications
  • Work with internal stakeholders and customer site champions to carry out initial triage
  • Be responsible for consistent, accurate and timely ticket management, including prioritisation, allocation and resolution
  • Handle Customer calls into Network Operations whilst on shift
  • Ensure detailed handover to next shift of all open issues and planned maintenance
  • Undertake Network-related tasks including but not limited to configuration, network monitoring system maintenance and administration
  • Maintain Infrastructure documentation and knowledge base development to improve team knowledge and troubleshooting
  • Identify and assess customers’ needs to achieving and exceeding customer satisfaction
  • Build sustainable relationships and trust with customers through open and interactive communication
  • Handle customer queries, provide appropriate solutions and alternatives within the expected time frame and follow up to ensure resolution

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Posted 17 days ago
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πŸ“ United Kingdom

🧭 Full-Time

πŸ” Network Engineering

  • Strong programming skills and understanding of software development practices
  • Experience of creating both user facing systems and backend scripting
  • Experience with version control and CI/CD pipelines
  • Practical experience with network source of truth systems (e.g. Netbox), and vendor automation platforms
  • Strong understanding of networking concepts and technologies (routing, switching, security)
  • Python certification demonstrating proficiency in automation and scripting
  • Proven track record working in a network engineering/automation role
  • Demonstrated expertise in network automation frameworks
  • Django web framework development experience
  • Design and implement software solutions to support automated network design, install and operation.
  • Develop and maintain systems to validate and handle network data, interacting with sources of truth, vendor controllers, monitoring systems and network devices.
  • Expand and maintain user facing systems to collect and provide network data at the point of use.
  • Create technical specifications and requirements documentation for network automation projects
  • Lead the implementation of automated testing and validation procedures for network changes
  • Collaborate with Senior Network Architects to understand architectural requirements and translate them into automated solutions
  • Mentor team members on network automation and software development best practices and technologies
  • Drive continuous improvement in automation processes and tooling
  • Ensure all new product releases include appropriate automation components
  • Support troubleshooting and resolution of network automation issues

DockerPythonSoftware DevelopmentAgileCloud ComputingDjangoKubernetesREST APICommunication SkillsCollaborationCI/CDProblem SolvingCustomer serviceMentoringLinuxDevOpsDocumentationNetworkingTroubleshootingScripting

Posted 30 days ago
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πŸ“ United Kingdom

πŸ” Telecommunications

  • Candidates can submit their interest to be notified about future vacancies.
  • No specific qualifications or experience levels are mentioned.
  • Roles include sales and business development, account management, and service delivery.
  • Opportunities also exist in engineering, design/architecture, and customer service.
  • Additionally, roles in pre-sales planning, provisioning, installing, commissioning, network operations, and field operations are available.
  • Back of house positions include finance, HR, health & safety, and legal.

Business Development

Posted 6 months ago
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