Customer Service Advisor

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Requirements:

• A results and solutions orientated approach combined with a strong team ethic, with the ability to work with the minimum amount of supervision.
• Excellent communication and interpersonal skills, with the ability to build strong relationships, swiftly, with adjusters and colleagues at all levels.
• Strong organisation skills as well as the ability to use and navigate around basic tools such ticketing, CRM, billing, and webchat.
• Prior experience of working in a fast-paced contact centre environment
• A strong internet connection at home, due to the remote based role.

Responsibilities:

• Handling a consistent volume of incoming & outgoing calls, emails and chats.
• Listening carefully and playing back your understanding of the customers issues whilst demonstrating empathy to customers.
• Using process driven troubleshooting techniques and technical expertise to resolve customer issues, whilst keeping them informed along the journey.
• Managing workflows from initiation through to resolution and escalating events where a solution cannot be achieved within own remit.
• Reporting to and liaising with line managers and team colleagues.
• Evaluating and reporting any recurring quality issues as well as trends of recurring customer queries​.