Customer Support Specialist - LollyLaw

1-2 years of customer support experience. SaaS experience preferred. Experience in a law firm highly preferred. Strong initiative and creative problem solving. Strong communication skills and introspection to understand customer needs. Ability to work well with a team and independently. Excellent conflict management skills. Experience in the legal or consulting industry advantageous.

Support existing customers via email and phone. Diagnose and troubleshoot client issues. Onboard new customers with training calls and check-ins. Continuously acquire expertise in LollyLaw features. Write and update help center materials. Improve client retention. Collaborate with stakeholders to understand client needs. Other duties as assigned.