Customer Support Specialist - Daylight

2+ years of experience in customer support, operations, or technical troubleshooting. Strong analytical and problem-solving skills. Familiarity with property management or revenue management software is a plus. Proficiency in Excel and/or Google Sheets. Excellent written and verbal communication skills. Highly organized and able to manage multiple tickets/projects. Self-starter with a service-oriented mindset.

Serve as the primary point of contact for customer inquiries and technical support. Diagnose and resolve system, data, and performance issues. Partner with internal teams to ensure smooth handoffs and timely resolutions. Monitor integrations and system performance, addressing recurring issues. Create internal documentation and customer-facing knowledge articles. Track feedback to identify opportunities for improvement. Assist with technical setup and validation of new customer accounts.