Sales Appointment Coordinator (Automotive)
New
V
VirtueStaffAutomotive Sales
Panama City, Panama, Panama. Mexico City, Mexico. Bogotá, Bogota, Colombia. Santiago, Santiago Metropolitan Region, Chile. Caracas, Capital District, Venezuela, Bolivarian Republic of. Quito, Pichincha, EcuadorContract
Salary not disclosed
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Job Details
- Required Skills
- Customer serviceCRM
Requirements
- Proven experience working inside the auto sales industry (Dealership BDC, Internet Sales, or Service Scheduling)
- Outstanding phone etiquette
- Strong active listening skills
- Persuasive ability to overcome objections and lock in appointments
- Methodical approach to updating vehicle details and customer logs during busy call shifts
- Hands-on experience with DealerCenter (or direct, transferable experience with equivalent dealership DMS/CRMs like VinSolutions or AutoSoft)
- Proficiency using GoHighLevel (GHL) for lead tracking, pipeline management, or automated communications
Responsibilities
- Answer incoming phone calls promptly and professionally, qualify buyer leads, and strategically "sell the appointment" to drive prospective buyers into the showroom
- Gather customer information, coordinate schedules, book dealership visits, and execute timely follow-up reminders to minimize no-shows
- Maintain accurate vehicle inventory information and update customer records across our core software platforms
- Ensure lead status, communication logs, and appointment details are logged accurately inside our CRM and dealer management platforms
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