IT Operations Specialist
New
F
FreshpaintHealth Data Platform
Remote - USFull-TimeMiddle
Salary$80K - $120K
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Job Details
- Required Skills
- ComplianceGoogle WorkspaceTroubleshooting
Requirements
- Experience in IT support, IT operations, helpdesk, or a similar internal-facing technical support role
- Experience onboarding and offboarding employees across devices, accounts, and SaaS tools
- Familiarity with endpoint management, device provisioning, software installation, patching, and basic security hygiene
- Experience administering common internal tools such as identity, password management, collaboration, or device management systems
- Strong troubleshooting skills across laptops, employee software, access, and account issues
- Strong judgment when handling access changes, troubleshooting issues, and deciding when to follow a defined process versus escalate to the right partner.
- Clear written and verbal communication skills with a strong service mindset
- Strong organizational skills and the ability to manage recurring operational work with accuracy and follow-through
- Familiarity with common workplace IT and compliance tools such as Google Workspace, device management platforms, and access or compliance systems
- Experience with Mac administration or supporting primarily Mac-based employee environments
Responsibilities
- Execute employee onboarding and offboarding accurately, securely, and on time
- Provision, maintain, and troubleshoot company laptops and employee endpoints
- Support employees with hardware, software, access, and account issues while delivering a fast, dependable support experience
- Handle employee access requests and changes with appropriate approvals and attention to least privilege, while supporting RBAC rollouts, access reviews, and cleanup work
- Support security questionnaires, audit evidence collection, and compliance-related operational processes
- Turn repeat issues into better documentation, runbooks, and lightweight process improvements.
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