Manager, Fund Administration (Investor Services)
New
J
Juniper SquareFinancial Services
Location: North AmericaFull-TimeManager
SalaryThe U.S. base salary range for this role is $95,000-120,000 USD and the Canadian base salary range for this role is $115,000-140,000 CAD.
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Job Details
- Experience
- 6-10+ years of experience in fund administration, investor services, or a related financial services role; 2+ years of people management experience
- Required Skills
- Data AnalysisPeople ManagementProcess improvement
Requirements
- 6-10+ years of experience in fund administration, investor services, or a related financial services role.
- 2+ years of people management experience with a track record of building high-performing teams.
- Deep knowledge of investor services operations and the private markets landscape.
- Strong analytical skills with experience using data to manage team performance and drive decisions.
- Excellent communication skills, including experience presenting to and influencing senior stakeholders.
- Proven ability to manage cross-functional relationships and align teams around shared goals.
- Highly organized and detail-oriented; able to manage competing priorities in a fast-paced environment.
- Experience leading process improvement initiatives and driving operational change at scale.
Responsibilities
- Lead, coach, and develop a team of Investor Services Associates and Assistant Managers.
- Own team-level performance metrics including SLA adherence, quality, and customer satisfaction.
- Serve as a senior escalation point for complex or high-priority customer issues.
- Manage capacity planning, workload prioritization, and resource allocation across the team.
- Champion process improvement, automation, and operational controls initiatives.
- Develop and execute training plans for new and existing team members.
- Build trusted, advisory-level relationships with customer leadership.
- Partner with Product, Sales, and Operations to align Investor Services priorities.
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