WM Service Manager
New
A
Autocar, LLCHeavy-duty trucks
United StatesFull-TimeManager
SalaryCompetitive compensation
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Job Details
- Experience
- 5+ years of experience
- Required Skills
- Data AnalysisAccount Management
Requirements
- Bachelor’s degree in engineering, Business, or related field (or equivalent experience)
- 5+ years of experience in heavy-duty trucks, waste industry, fleet management, OEM operations, or related field
- Proven experience working with dealer networks and service operations
- Strong understanding of refuse/waste truck applications or vocational vehicle usage
- Familiarity with telematics, diagnostics, and fleet performance tools
- Strong account management and customer ownership mindset
- Ability to identify growth opportunities and influence buying decisions
- Technical aptitude in heavy-duty vehicles and systems
- Excellent problem-solving and root cause analysis skills
- Effective cross-functional collaboration (Sales, Engineering, Service)
- Data-driven decision-making and analytical thinking
- Strong communication and presentation skills
Responsibilities
- Own and expand relationships with major waste management customers
- Act as the primary liaison between Autocar and assigned accounts
- Drive customer satisfaction, retention, and long-term growth
- Partner with Sales to identify upsell, cross-sell, and fleet expansion opportunities
- Lead business reviews focused on uptime, performance, and total cost of ownership
- Coordinate with dealer service networks to ensure timely maintenance and repairs
- Analyze telematics and fleet data to uncover performance improvements
- Support new vehicle onboarding, training, and ongoing operational success
- Resolve escalated service issues and advocate for customer needs internally
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