Area Service Manager (Field Service)
New
L
LG ElectronicsConsumer Electronics
New Jersey ; New York ; Pennsylvania ; USAFull-TimeManager
Salary$100,000 — $107,000 USD
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Job Details
- Experience
- Minimum 5 years supervisory experience, Minimum 5 years account management experience
- Required Skills
- Microsoft ExcelPowerPointAccount Management
Requirements
- Bachelor’s degree in a business-related field or equivalent work experience.
- Minimum 5 years of supervisory experience in a customer or field service organization.
- Minimum 5 years of account management experience, preferably in field service.
- Ability to set clear expectations and provide performance feedback.
- Enhanced knowledge of Microsoft Office, specifically Excel, Word, and PowerPoint.
- Ability to work independently.
- Must be able to provide coverage in New York, New Jersey, and Pennsylvania metro areas.
- Ability to travel up to 40%.
Responsibilities
- Manage and supervise daily service activities of LG Factory Service Technicians and Authorized Service Centers.
- Monitor pending repair case loads, technician scheduling, and compliance with appointment times.
- Develop individual technician plans based on qualitative and quantitative performance data.
- Conduct field riding activities to observe safety, procedures, and technician development.
- Act as the primary point of contact for service issues and escalations within the region.
- Chair weekly conference calls with technicians and service center leadership.
- Analyze performance data to drive continuous improvement and set account goals.
- Partner with warranty claims teams to provide necessary approvals.
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