Senior Product Manager, Payments
New
F
FuturHealthHealth Technology
USAFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 5+ years in product management within payments, billing, or checkout
- Required Skills
- Product ManagementA/B testingBigQueryLookerData analytics
Requirements
- 5+ years of product management experience specifically within payments, billing, or checkout.
- Proven track record of integrating AI-powered tools such as coding assistants and LLM-driven analysis.
- Experience at a subscription-based DTC company, startup, or telehealth organization.
- Direct experience with payment processors, acquirers, or orchestration platforms like Gr4vy or Spreedly.
- Demonstrated ability to ship product improvements that positively impacted conversion or revenue metrics.
- Familiarity with multi-processor routing strategies and MID management.
- Experience owning operational responsibilities including chargebacks, vendor SLAs, and processor performance.
- Strong analytical skills with proficiency in building dashboards and interrogating data.
- Excellent written and verbal communication skills for spec writing and stakeholder presentation.
- Preferred: Experience with experimentation platforms like PostHog or Optimizely.
- Preferred: Exposure to fraud prevention, risk operations, or compliance in a regulated environment.
- Preferred: Familiarity with Braze for transactional and lifecycle communication.
Responsibilities
- Own the payments product roadmap, prioritizing improvements to checkout, subscription billing, and payment method expansion.
- Define and track key metrics such as checkout conversion, rebill auth rates, and chargeback ratios.
- Design and execute A/B experiments on billing flows and interpret results to drive product decisions.
- Manage relationships with payment orchestration platforms (e.g., Gr4vy) and downstream processors.
- Oversee operational health, including chargeback management, dispute resolution, and processor performance.
- Build and maintain dashboards using tools like Looker and BigQuery to communicate payments health.
- Collaborate cross-functionally with engineering, design, growth, and CX to ship features and resolve escalations.
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