- Partner with senior leaders and cross-functional stakeholders to analyze systems and operational procedures.
- Lead structured discovery conversations including interviews, workshops, and stakeholder walkthroughs.
- Conduct gap and impact analyses to identify risks and recommend business-aligned solutions.
- Collect and document business requirements and create structured process maps.
- Coordinate cross-functional project teams to deliver initiatives, facilitating User Acceptance Testing and stakeholder alignment.
- Act as a process subject matter expert to guide strategic decision-making.
- Contribute to the development of broader continuous improvement methodologies.
Project ManagementSalesforce