- Manage client partnerships and ensure customers optimize the use and value of PointClickCare solutions.
- Own and deliver joint customer success plans that build, grow, and expand client relationships.
- Align customer and business stakeholders on desired outcomes.
- Provide strategic guidance and a path to value to customer executive leadership and internal account teams.
- Use the PointClickCare customer success methodology to anticipate customer challenges and provide solutions.
- Identify early warnings, develop turnaround strategies, and mitigate customer churn.
- Act as an escalation point, manage customer expectations, and develop save plans for at-risk accounts.
- Travel to client locations as required.
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