Sr. Manager, Service Operations
New
S
SmartsheetSaaS
REMOTE, USAFull-TimeManager
Salary$135,000 — $172,500 USD
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Job Details
- Experience
- 7+ years of experience working in finance or operations roles within SaaS organizations
- Required Skills
- Project ManagementNetSuite
Requirements
- 7+ years of experience in finance or operations roles within SaaS organizations.
- Experience in implementations and enhancement projects.
- Excellent working knowledge of PSA (Professional Services Automation) tools.
- Proficiency in ERP systems such as NetSuite.
- Strong understanding of professional services organizations, best practices, and process optimization.
- Hands-on operational skill and experience collaborating with IT/Systems teams.
- Highly developed ability to investigate, articulate, and translate complex topics.
- Ability to work in fast-paced, high-growth environments.
- Proactive, independent mindset with the ability to delegate effectively.
Responsibilities
- Support the evolution and transformation of our quote-to-revenue operations.
- Lead a team of services operations specialists responsible for daily processes, revenue management, and SOW Redlines.
- Partner with the operations excellence team to implement improvements to the quote-to-revenue process and PSA system.
- Establish and oversee business process standards for services delivery.
- Identify operational issues and design solutions to support PS delivery and sales teams.
- Support services scoping, estimation, and statement of work (SOW) development.
- Establish scoping standards and SOW generation processes for the global services sales motion.
- Assess deployment risks, anticipate challenges, and provide escalation management.
- Develop ongoing reporting of resource capacity and billable utilization.
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