Senior Service Delivery Manager - Data Center Services
New
I
InsightIT Infrastructure
United StatesFull-TimeSenior
SalaryUp to 180k a year with a 15% quarterly bonus structure and full benefits
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Job Details
- Experience
- 7+ years
- Required Skills
- Project ManagementCRM
Requirements
- 7+ years of service delivery management, professional services, managed services, infrastructure services, cloud services, or related experience.
- Proven experience managing financial performance, P&L, budgeting, and gross margin objectives.
- Demonstrated success leading and developing technical teams.
- Experience managing distributed teams across multiple locations, geographies, and time zones.
- Strong understanding of data center technologies, infrastructure services, cloud services, storage, compute, data protection, or IT automation.
- Experience managing customer satisfaction programs and continuous improvement initiatives.
- Excellent communication, organizational, and stakeholder management skills.
- Experience utilizing business systems, project management tools, forecasting platforms, and CRM solutions.
- Bachelor's degree in a related discipline or equivalent professional experience.
Responsibilities
- Serve as the primary delivery leader for assigned client accounts, ensuring successful execution of services and customer satisfaction.
- Drive service quality, operational excellence, and profitability across engagements.
- Monitor and improve client satisfaction through CSAT and NPS programs.
- Lead and develop distributed technical teams across both onshore and offshore locations.
- Manage service delivery performance, forecasting, resource planning, and operational governance.
- Identify opportunities to automate manual processes and improve delivery efficiency.
- Collaborate with sales teams to ensure proposed solutions are executable, profitable, and aligned with delivery capabilities.
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