Customer Support Agent
New
A
Assistant LaunchCustomer Support
Colombia. Argentina. Peru. Costa Rica. Ecuador. BrazilFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- C1 English
- Experience
- 1–3 years
- Required Skills
- CRMCustomer support
Requirements
- 1–3 years of call center or customer support experience (phone-based support strongly preferred)
- C1 English level
- Strong independent work habits
- Comfort using AI tools in daily workflow
- Reliable internet, a quiet workspace, and your own equipment
- A calm, patient communication style
Responsibilities
- Handle customer inquiries via phone, email, and chat with a friendly, solution-first tone
- Troubleshoot issues end-to-end and own the problem until resolution
- Log and track cases accurately in the client's CRM/helpdesk system
- Identify patterns in recurring issues and flag them proactively
- Use AI tools to work faster and smarter
- Manage own workload and schedule within agreed hours
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