Customer Service Agent
New
S
SezzleFintech
This is a remote position for candidates based in Bogota, Colombia. Must work from Bogotá, Colombia, can't work outside of the country., Central Standard TimeFull-TimeMiddle
SalaryCompetitive salary, bonus structure, and benefits package
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Job Details
- Languages
- English, French, Spanish
- Experience
- 3+ years
- Required Skills
- JiraZendeskTroubleshootingTechnical supportCustomer support
Requirements
- 3+ years of customer support experience
- Fluent in written and spoken English, Spanish, and French
- Proven success in a fast-paced support environment
- Experience dealing with complex issues, troubleshooting, and problem resolution via email, phone, and/or live chat, preferably with software
- Bachelor’s degree or an equivalent combination of education and experience
- Excellent communication and interpersonal skills
- Ability to efficiently manage multiple tasks at the same time
- Excitement to learn new technologies
- Experience with Zendesk, LiveAgent or Jira is a plus
Responsibilities
- Provide clear, prompt, detailed, empathetic, and customer-oriented support to our consumers
- Showcase passion and connection with the nooks and crannies product
- Assist customers to resolve basic to complex inquiries via email, live chat, and phone call
- Build a network of support and trust with our awesome customer support team!
- Work with customers to understand how they use Sezzle services, and provide valuable feedback to Product and Development teams
- Act as an advocate for our customers, report and act on observed areas for improvement in our product or processes
- Actively seek solutions to customer needs, communicate trends to leadership, and suggest innovative solutions on behalf of the customer experience
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