Customer Service Supervisor
P
PavagoCustomer service
Colombia. Mexico. Costa Rica. Brazil. Argentina, U.S. Business HoursFull-TimeEntry
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Experience
- No formal education or specific experience requirements.
- Required Skills
- Microsoft OfficeCustomer serviceGoogle WorkspaceCoachingCustomer support
Requirements
- Demonstrate strong customer service and communication skills.
- Be comfortable working remotely and independently.
- Be comfortable spending up to half of the day communicating with customers by phone.
- Be self-motivated, detail-oriented, and resourceful.
- Be able to manage multiple priorities.
- Experience in sales, customer support, and managing a small team is preferred.
- Familiarity with Google Workspace and Microsoft Office is a plus.
- Familiarity with public safety training or firearms industry products is a plus, but not required.
- No formal education or specific experience requirements.
Responsibilities
- Lead and support a two-person customer service team.
- Review customer interactions and provide coaching and feedback.
- Delegate daily tasks and help the team focus on priorities.
- Handle customer and lead inquiries by phone and email, and answer product-related questions.
- Turn customer inquiries into quotes and sales opportunities, answer questions, and complete required paperwork.
- Coordinate shipping and delivery needs and resolve delivery issues.
- Work with leadership on day-to-day customer operations and manage multiple priorities.
- Identify opportunities to improve processes.
View Full Description & ApplyYou'll be redirected to the employer's site
