- Resolve customer incidents through phone, email, and social media.
- Manage incoming calls and chats to communicate with clients.
- Provide accurate, complete information using appropriate methods and tools.
- Handle customer complaints and provide appropriate solutions and alternatives within time limits.
- Follow up with customers to ensure issues are resolved.
- Keep records of customer interactions, process customer accounts, and file documents.
- Follow communication procedures, guidelines, and policies.
- Perform parallel work for the Operations Department.
Customer serviceZendesk