Customer Service Agent: Italian
New
D
DICECustomer support
Remote Brazil; Candidates must reside in BrazilFull-Time
Salary not disclosed
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Job Details
- Languages
- High Italian level (oral & written) and fluent in Spanish or English
- Required Skills
- Customer serviceZendesk
Requirements
- Previous experience in User Support or Customer Service positions is highly valuable.
- Previous experience using Zendesk is preferred.
- Have a high level of Italian, both oral and written.
- Be fluent in Spanish or English.
- Be skilled at planning, organizing, prioritizing, and executing simultaneous tasks.
- Have good communication and interpersonal skills.
- Be solution-oriented and reliable.
- Have strong attention to detail and time-management skills.
- Be flexible and able to adapt to change.
- Be decisive and organized.
- Work the 11:00 am–20:00 pm schedule, five days per week, with a one-hour break.
- Reside in Brazil.
Responsibilities
- Resolve customer incidents through phone, email, and social media.
- Manage incoming calls and chats to communicate with clients.
- Provide accurate, complete information using appropriate methods and tools.
- Handle customer complaints and provide appropriate solutions and alternatives within time limits.
- Follow up with customers to ensure issues are resolved.
- Keep records of customer interactions, process customer accounts, and file documents.
- Follow communication procedures, guidelines, and policies.
- Perform parallel work for the Operations Department.
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