Customer Service Agent: Portuguese
F
FeverLive entertainment
Remote Brazil, 2:00am- 11:00amFull-Time
Salary not disclosed
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Job Details
- Languages
- High Portuguese level (oral & written) and fluent in English
- Required Skills
- ZendeskCustomer support
Requirements
- High proficiency in Portuguese (oral and written).
- Fluency in English.
- Residency in Brazil.
- Previous experience in User Support or Customer Service positions.
- Experience using Zendesk is preferred.
- Strong skills in planning, organizing, and executing simultaneous tasks.
- Excellent time-management and detail-oriented skills.
- Ability to adapt quickly to change.
- Solution-oriented and reliable professional demeanor.
- Interpersonal and communication skills.
Responsibilities
- Provide customer support via email, phone, and social media to resolve incidents.
- Manage incoming calls, chats, and customer service inquiries.
- Provide accurate and complete information using established tools and methods.
- Handle complaints by providing solutions and alternatives within time limits.
- Maintain records of customer interactions, process accounts, and file documents.
- Follow internal communication procedures, guidelines, and policies.
- Perform parallel work for the Department of Operations.
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