Customer Service Agent (Portuguese)
F
FeverEntertainment Technology
Remote Brazil, 18:00pm - 3:00amFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- High Portuguese level (oral & written) and fluent in English
- Required Skills
- Customer serviceTime ManagementZendesk
Requirements
- Previous experience in User Support or Customer Service positions.
- High level of proficiency in Portuguese (oral and written).
- Fluent in English.
- Experience using Zendesk (preferred).
- Strong planning, organization, and task execution skills.
- Detail-oriented with excellent time-management skills.
- Solution-oriented, reliable, and decisive.
- Ability to work in a fast-paced and flexible environment.
- Residency in Brazil is required.
Responsibilities
- Provide customer service via e-mail, phone, or social media to resolve incidents.
- Manage incoming calls, chats, and customer service inquiries.
- Provide accurate, valid, and complete information using the right methods/tools.
- Handle customer complaints and provide solutions within established time limits.
- Maintain records of customer interactions, process accounts, and file documents.
- Follow internal communication procedures, guidelines, and policies.
- Perform parallel tasks for the Department of Operations.
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