Customer Service / Administrative Specialist
I
Imperial CleaningResidential Services
Fully remote opportunity for professionals based in Latin AmericaContractMiddle
Salary not disclosed
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Job Details
- Languages
- Fluent English and Spanish (written and spoken)
- Experience
- 3–5 years of professional office experience
- Required Skills
- Microsoft ExcelCustomer service
Requirements
- 3–5 years of professional office experience in customer service or administrative roles.
- Associate degree (2-year degree) required; a Bachelor's degree is a plus.
- Proven experience handling scheduling, daily invoicing, time sheets, and client billing inquiries.
- Intermediate proficiency in Microsoft 365 (Word, Excel, Outlook) and the ability to learn proprietary software programs quickly.
- Strong problem-solving, multitasking, and organizational skills with strict attention to detail.
- Results-oriented mindset with the ability to adapt and resolve challenges at a moment's notice.
- Fluent English and Spanish proficiency (written and spoken) is mandatory.
- Must be based in Latin America.
Responsibilities
- Serve as the primary point of contact supporting residential services end-to-end.
- Work closely with the Residential Regional Manager to handle daily requests, issues, and customer escalations.
- Manage, schedule, and monitor daily and weekly appointments to ensure field crews are appropriately assigned and floaters are scheduled for time-off coverage.
- Close out daily work orders, process client invoices daily, and manage employee time sheets.
- Coordinate estimates and provide pricing directly to residential clients.
- Maintain accurate records of customer interactions, transactions, inquiries, and complaints.
- Identify and recommend process improvements to streamline administrative methods and operational workflows.
- Assist in resolving customer service or billing challenges with empathy and efficiency.
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