Customer Service Agent (German)
F
FeverLive Entertainment
Remote Brazil, 11:00am - 20:00pmFull-Time
Salary not disclosed
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Job Details
- Languages
- German (high oral & written), English, Spanish, or Portuguese (fluent)
- Required Skills
- Problem SolvingCustomer serviceTime ManagementZendesk
Requirements
- High level of German (oral & written).
- Fluency in English, Spanish, or Portuguese.
- Previous experience in User Support or Customer Service positions.
- Previous experience using Zendesk (preferred).
- Skilled at planning, organizing, prioritizing, and executing simultaneous tasks.
- Detail-oriented with excellent time-management skills.
- Solution-oriented, reliable, and flexible approach to work.
- Strong interpersonal and communication skills.
- Ability to work nimbly and adapt to change.
- Must reside in Brazil.
Responsibilities
- Provide customer support via e-mail, phone, or social media to resolve incidents.
- Manage incoming calls, chats, and customer service inquiries.
- Provide accurate and complete information using appropriate methods and tools.
- Handle customer complaints, provide solutions, and ensure timely follow-up for resolution.
- Maintain records of customer interactions, process accounts, and file documents.
- Follow internal communication procedures, guidelines, and policies.
- Perform parallel work for the Department of Operations.
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