Customer Support Agent
M
MeridialFinancial services
Location: Colombia, Must be able to work US-East Coast/New York Time Zone; 9-6pm US-ETContractEntry
Salary5 USD per hour
Apply NowOpens the employer's application page
Job Details
- Languages
- Bilingual fluency in Spanish and English
- Required Skills
- Customer serviceZendeskTechnical support
Requirements
- Hold a high school diploma or equivalent.
- Demonstrate fluency in Spanish and English, with strong verbal and written communication skills in both languages.
- Have previous customer service experience; technical support or financial services experience is preferred.
- Be familiar with retirement plans or financial account management, such as 401k or IRA; this is advantageous but not mandatory.
- Have proficiency in Zendesk and Aircall; this is preferred.
- Be able to multitask, solve problems, and stay organized in a fast-paced environment.
- Have strong attention to detail and be able to work independently and as part of a remote team.
- Be able to work 45–50 hours per week, 9–6pm US-ET.
- Be able to work in the US-East Coast/New York time zone.
- Pass a background check.
Responsibilities
- Provide bilingual support via phone, email, and live chat.
- Assist with account activation, integration troubleshooting, and product-related inquiries.
- Guide clients on retirement plan offerings, including 401k, IRA, and Profit Sharing Plans.
- Troubleshoot technical issues and escalate complex cases as needed.
- Use Zendesk, Aircall, and internal CRM systems to track, manage, and resolve customer interactions.
- Collaborate with internal teams to escalate issues and improve customer service.
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