Technical Support Consultant, VPS & Trading
New
S
SupportYourAppTechnical support
Remote, LATAM; Santiago and Concepción, Chile; San José and Heredia, Costa Rica; Montevideo and Maldonado, UruguayContract
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- Excellent English communication skills (at least C1 level)
- Required Skills
- Research skillsTechnical supportAnalytical thinking
Requirements
- Have excellent English communication skills at C1 level or higher.
- Have experience in a technical support role.
- Have experience setting up and managing VPS.
- Have a strong understanding of Windows Server administration.
- Be familiar with trading platforms such as TradingView, TradeStation, and NinjaTrader.
- Have strong analytical thinking and research skills.
- Have a personal computer with at least 8 GB of RAM.
- Have a stable internet connection with at least 50 Mbps download and 40 Mbps upload.
- CRM systems expertise is a plus.
Responsibilities
- Deliver technical support via email and chat.
- Build strong customer relationships.
- Keep up with evolving tools and technology.
- Handle sensitive customer data securely.
- Apply customer happiness practices.
- Maintain a deep understanding of client solutions and meet KPIs.
- Communicate with developers and cross-functional specialists.
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