Customer Support Consultant
New
S
SupportYourAppCustomer support
Workable locations: Bogotá, Bogota, Colombia. Buenos Aires, Buenos Aires, Argentina. Quito, Pichincha, Ecuador. Mexico City, Mexico City, Mexico. Lima, Callao Region, Peru. Santiago, Santiago Metropolitan Region, Chile, Monday–Friday, 4 AM — 12 PM, EDTContractJunior
Salary not disclosed
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Job Details
- Languages
- Excellent English and Spanish language skills (at least C1 for both spoken and written communication)
- Experience
- At least 1 year of experience in a customer support role
- Required Skills
- Customer serviceResearchAnalytical thinkingCustomer support
Requirements
- Have excellent English and Spanish skills, at least C1 in spoken and written communication for both.
- Have at least 1 year of experience in a customer support role.
- Have experience working with Freshdesk.
- Have experience providing customer support by email and other communication channels.
- Have a personal laptop or computer with at least 8 GB of RAM.
- Have a stable internet connection with at least 50 Mbps download and 40 Mbps upload.
- Previous experience supporting the trucking, transportation, or logistics industry is a plus.
Responsibilities
- Provide customer support via email.
- Assist customers with order inquiries, including cancellations and delivery address or quantity changes.
- Handle requests about proof of payment, delayed deliveries, order tracking, invoices, and reimbursements.
- Respond to inquiries and provide accurate information about products and services.
- Document customer interactions and update tickets in Freshdesk.
- Escalate complex or unresolved issues to appropriate internal teams.
- Collaborate with internal teams to support timely issue resolution.
- Handle customers’ sensitive information securely.
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