L1 Customer Support Consultant
New
S
SupportYourAppCustomer support
Tangier, Tangier-Tétouan-Al Hoceima, Morocco. Córdoba, Córdoba Province, Argentina. Asunción, Asunción, Paraguay. Santo Domingo, Distrito Nacional, Dominican Republic. Medellín, Medellin, Colombia. Mexico City, Mexico City, Mexico, 11:00–19:00 Kyiv time, UTC+2ContractEntry
Salary not disclosed
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Job Details
- Languages
- Excellent Spanish and English (C1 or higher), both written and spoken
- Experience
- At least 12 months of experience in customer support
- Required Skills
- Attention to detailResearch skillsCustomer support
Requirements
- Demonstrate excellent written and spoken Spanish and English at C1 level or higher.
- Have at least 12 months of customer support experience.
- Have hands-on experience with Freshdesk.
- Show strong attention to detail and research skills.
- Bring a positive, proactive, and responsible attitude.
- Have a personal computer with at least 8 GB of RAM.
- Have a stable internet connection with minimum speeds of 50 Mbps download and 40 Mbps upload.
Responsibilities
- Deliver customer support via email using Freshdesk for a Spanish tire retail company.
- Handle order cancellations, address or quantity changes, proof of payment, delayed deliveries, invoice and reimbursement requests, and order tracking.
- Process around 80 tickets per day while maintaining quality standards.
- Follow internal procedures and standard operating procedures.
- Collaborate with internal teams and Team Leads to resolve issues efficiently.
- Handle sensitive customer data with care and security.
- Apply customer happiness practices and maintain a deep understanding of client solutions.
- Meet key performance indicators.
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