Customer Support Consultant, Short-Term
New
S
SupportYourAppCustomer support
Workable workplace: remote; Workable locations: Lima, Callao Region, Peru. São Paulo, São Paulo, Brazil. Buenos Aires, Buenos Aires, Argentina. Bogotá, Bogota, Colombia. Mexico City, Mexico City, Mexico. Brasília, Brasília, BrazilContractJunior
Salary not disclosed
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Job Details
- Languages
- English C1 for both spoken and written
- Experience
- At least 1 year of experience in a customer support role
- Required Skills
- ZendeskNetworkingCustomer support
Requirements
- Have at least 1 year of experience in a customer support role.
- Have C1 English skills in both spoken and written communication.
- Have basic IT knowledge, including Windows, macOS, web browsers, and general networking concepts.
- Have basic telecom knowledge, including activation, coverage issues, and wireless subscription troubleshooting.
- Have a personal laptop or computer with at least 8 GB of RAM.
- Have a stable internet connection with minimum speeds of 50 Mbps download and 40 Mbps upload.
- Be able to explain technical information clearly and kindly.
- Demonstrate curiosity and a problem-solving mindset.
- Remain calm under pressure and work proactively as part of a team.
Responsibilities
- Deliver customer support via chat, calls, and email.
- Diagnose and resolve common account, platform, software, and basic connectivity issues.
- Log, track, and update tickets with status, fixes, and next steps.
- Escalate issues requiring second- or third-line support with clear context.
- Contribute to support guides and the knowledge base.
- Keep customers informed throughout the support process.
- Meet response and resolution targets and prioritize tickets by urgency and impact.
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