Customer Support Agent – Dutch Speaker
New
J
JobgetherHospitality technology
Must be based in Latin America, 16:00 to 00:00 CET; occasional weekend support when requiredFull-TimeEntry
Salary not disclosed
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Job Details
- Languages
- Native or fluent Dutch proficiency; advanced English proficiency, both written and spoken
- Experience
- 0–1 years of experience in customer support, hospitality, or a related customer-facing role
- Required Skills
- HubSpotCustomer support
Requirements
- Demonstrate native or fluent Dutch proficiency.
- Demonstrate advanced English proficiency, both written and spoken.
- Have 0–1 years of experience in customer support, hospitality, or a related customer-facing role.
- Be based in Latin America.
- Have access to a computer and reliable internet connection.
- Be comfortable working scheduled shifts from 16:00 to 00:00 CET and occasional weekends.
- Communicate clearly and professionally in writing and verbally.
- Be comfortable learning new software platforms and digital tools.
- Manage customer questions calmly and identify when an issue needs escalation.
- Familiarity with property management systems, point-of-sale systems, or channel management tools is a plus.
Responsibilities
- Respond to customer inquiries through phone, WhatsApp, live chat, and email.
- Guide hotel customers through platform features, settings, and standard workflows.
- Resolve Tier 1, non-technical questions.
- Escalate complex technical or customer issues to the appropriate Customer Success and Technical teams.
- Maintain accurate customer information and interaction records in HubSpot.
- Learn from and contribute to the internal knowledge base.
- Collaborate with the Customer Success team to support a positive and reliable customer experience.
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