Customer Support Agent
New
C
ChaptersConsumer technology
You can work from anywhere in Ukraine or worldwideFull-Time
Salary not disclosed
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Job Details
- Languages
- Upper-Intermediate / Advanced English (B2+), both spoken and written
- Required Skills
- Customer support
Requirements
- Have upper-intermediate or advanced English (B2+) proficiency in both spoken and written communication.
- Be willing to work night shifts, approximately six per month, from 11:00 PM to 8:00 AM.
- Adapt quickly and learn new processes.
- Demonstrate stress resilience.
- Handle user objections.
- Show empathy and a customer-oriented mindset.
- Have an interest in emotional and behavioral well-being topics.
- Be ready for long-term cooperation.
Responsibilities
- Resolve user inquiries and issues.
- Communicate with users in writing through support tickets.
- Communicate with users verbally via calls.
- Interact with English-speaking users from around the world.
- Escalate issues to relevant teams to contribute to product improvement.
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