Korean Customer Support Agent - Gaming
K
Keywords StudiosGaming support
Workable workplace: remote; Workable locations: South Korea; Location: South Korea, KST (Korea Standard Time): 09:00–18:00, 17:00–02:00, or 01:00–10:00Contract
Salary not disclosed
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Job Details
- Languages
- Korean at a C1-C2 level; proficient in English
- Required Skills
- MS OfficeWritten communicationGoogle WorkspaceCustomer support
Requirements
- Have excellent Korean language skills, especially in writing.
- Communicate fluently and confidently in Korean at a C1-C2 level.
- Be proficient in English and able to use it daily with colleagues.
- Be familiar with MS Office or Google Suite apps and use them effectively.
- Be available to work five days a week, which may include Saturdays and Sundays.
- Be available to work shifts.
Responsibilities
- Assist players with game-related queries and provide customer service.
- Investigate and resolve players’ game-related issues using the ticketing system.
- Respond to player inquiries by email and chat; the role does not take phone calls.
- Work with internal teams on project-related requests.
- Provide feedback to the development team.
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