Billing Support Specialist
New
S
SupabaseBilling support
Remote, GlobalFull-TimeJunior
Salary not disclosed
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Job Details
- Languages
- Fluency in English
- Experience
- 2+ years of experience providing billing support to technical customers
- Required Skills
- SQLCustomer support
Requirements
- Have 2+ years of experience providing billing support to technical customers.
- Have customer support experience.
- Be fluent in English.
- Communicate clearly with technical and non-technical audiences.
- Have experience working in async or globally distributed teams.
- Be comfortable navigating ambiguity and moving quickly.
- SQL proficiency is a bonus.
Responsibilities
- Provide timely initial responses to support cases covering billing, pre-sales, usage optimization, and disputes.
- Investigate user-specific issues, including failed payments, unsettled invoices, and payment extensions.
- Triage cases by directing users to existing answers, code examples, or documentation.
- Escalate support cases to relevant technical or business team members.
- Identify opportunities to develop or obtain internal tools that improve support efficiency.
- Reproduce issues and create test cases.
- Improve test coverage when experienced in testing.
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