- Provide multi-channel support via email, chat, and phone to carriers, drivers, shippers, and brokers.
- Investigate and resolve billing concerns, including subscription management and invoicing discrepancies.
- Assist users with the SuperPay solution regarding payment processing and setup guidance.
- Identify, diagnose, and resolve technical and operational challenges.
- Educate users on platform features and best practices.
- Document recurring issues and contribute to knowledge base articles and user guides.
- Partner with product, engineering, and sales teams for seamless issue resolution.