Senior Customer Support Agent - French Speaking

New

INFINNICustomer support software

The role is only open to candidates based in the Canary Islands.Full-TimeSenior

Salary not disclosed

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Job Details

Have at least 2 years of experience in a customer support role.
Bring customer support experience preferably in a B2B SaaS environment.
Be familiar with Intercom or a similar customer support tool, such as Zendesk.
Be fluent in English and French.
German or Spanish is a plus.
Demonstrate strong written and verbal communication skills.
Have strong problem-solving abilities and attention to detail.
Be able to manage multiple inquiries simultaneously in a fast-paced environment.
Bring empathy and a customer-centric mindset.
A bachelor’s degree in Business Administration, Psychology, Human Resources, Finance, or a related field is preferred.
Be based in the Canary Islands.

Respond promptly and professionally to customer questions through Intercom chat.
Resolve non-technical and technical inquiries about the Infinni platform.
Address customer issues thoroughly and courteously to maintain customer satisfaction.
Escalate complex issues to the appropriate teams and keep customers informed.
Share knowledge and best practices with other support team members.
Collaborate with cross-functional teams to resolve issues and improve the customer experience.
Participate in team meetings and training sessions to stay updated on features, tools, and processes.
Identify recurring customer issues and suggest support-process improvements.
Develop and update support documentation and resources.
Provide feedback to the Support Team Lead on potential tool and workflow improvements.

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